Maria Cisneros
ROY,UT
Summary
Bilingual Customer Service Representative with strong people skills and commitment to assisting others. Contributed to policy compliance and risk observation through training associates and ensuring adherence to ethical standards. Managed multiple customer needs simultaneously, enhancing operational efficiency and fostering a positive shopping experience.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Fulfillment Associate
Sams Club
Ogden, UT
05.2024 - Current
- Picked online orders using handheld scanners and Sam's Club fulfillment system.
- Packed merchandise for curbside pickup and delivery from Sam's Club order queues.
- Maintained responsibility area in line with company policies to ensure compliance and operational standards.
- Implemented action plans to comply with company policies, procedures, and standards of ethics and integrity.
- Monitored and communicated potential criminal activity to protect Sam's Club assets and property in accordance with company policies and procedures.
- Assist with the training of Member Frontline Service associates on company processes and procedures
- Greeted members and assessed their needs
Loan Officer
Dollar Loan Center
Roy, UT
12.2023 - 05.2024
- Delivered friendly, courteous customer service to enhance customer satisfaction
- Explain Dollar Loan Center loan terms, fees, and payment schedules.
- Verify information on applications and verify that they are complete and accurate
- Process applications in a timely manner
- Educated existing customers on new and existing benefits to maximize their loan options
- Developed positive relationships with customers through effective communication and engagement. with customers
- Ability to answer questions regarding customers' accounts
- Ability to handle multiple customer needs during peak times
- Ability to answer questions regarding customer accounts
- Welcomed customers to enhance their shopping experience and encourage engagement.
Roadside service agent
AAA
Clearfield, UT
06.2018 - 11.2023
- Provided customer service and sales support while acting as a membership agent.
- Adding, changing, or removing services from a member's accounts
- Contacted 911 or the local fire department to assist members in unsafe areas.
- Monitored member locations to confirm safety in designated areas.
- Informed members of estimated arrival times for service calls, enhancing customer experience
- Communicated with technical support to resolve member issues effectively.
Teller
RC Willey
02.2016 - 06.2018
- Oversaw cashier operations and customer service team
- Provided assistance to customers in a retail environment
- Managed cashier operations at the retail location and customer service team
- Facilitated financing options for product purchases
Teller/Cashier and Processed donations
Savers
01.2015 - 02.2016
- Advised customers on estimated delivery times for items, enhancing customer satisfaction.
- Operated production line machinery to ensure efficient processing of products.
- Organized items for inventory processing, streamlining stock management.
Education
Dental Assistant certification -
Ogden Weber Tech College
Ogden, UT 08.2014 - 08.2015
High school diploma -
Ogden High School
Ogden, UT 08.2011 - 05.2015
Skills
- Customer service
- Customer Service Training
- Account support
- Member verification
- Data Entry
- Cash handling
- Policy compliance
- Risk observation
- Loss Prevention
- Attention to detail
- Problem resolution
- Effective communication
- Office professionalism
- Strong Work Ethic
Timeline
Fulfillment Associate
Sams Club
05.2024 - Current
Loan Officer
Dollar Loan Center
12.2023 - 05.2024
Roadside service agent
AAA
06.2018 - 11.2023
Teller
RC Willey
02.2016 - 06.2018
Teller/Cashier and Processed donations
Savers
01.2015 - 02.2016
Dental Assistant certification -
Ogden Weber Tech College
08.2014 - 08.2015
High school diploma -
Ogden High School
08.2011 - 05.2015