Maria Claudio Cruz
Allentown,PA
Summary
Dynamic professional with a robust background in warehouse operations and team leadership, notably at Flexport. Excelled in optimizing supply chain efficiencies and mentoring teams for continuous improvement. Skilled in order picking and fostering a culture of collaboration. Achieved significant enhancements in operational processes, demonstrating a keen ability to drive productivity and foster team development. Dedicated Warehouse team member skilled in operating equipment, prioritizing tasks and carrying out fast-paced work to meet team goals. Strong understanding of OSHA standards and optimal safety guidelines. Hard worker consistently arrives early and stays late to get deadline-oriented jobs complete. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.
Overview
26
26
years of professional experience
Work History
Shift Leader
CPS Cards
Allentown, PA
06.2025 - Current
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on operational procedures and best practices.
- Improved workflow efficiency by implementing streamlined processes and task allocation.
- Facilitated communication between shifts to ensure consistent service delivery.
- Monitored performance metrics, identifying areas for operational improvement.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
ICQA Warehouse Associate Lead
Flexport
Phillipsburg, NJ
05.2024 - 05.2025
- Supported continuous improvement initiatives by identifying areas for potential enhancement within warehouse operations.
- Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
- Utilized warehouse management systems to track inventory levels, locations, and movement throughout the facility.
- Developed process improvements with data-driven analysis of warehouse operations.
- Collaborated with other departments to optimize supply chain efficiencies.
- Maintained up-to-date price lists to accurately calculate shipping, shortage and demurrage costs.
- Consistently lifted materials weighing as much as [Number] pounds.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Traffic Clerk
Lineage Logistics
01.2023 - 05.2024
- Serve as first point of contact for delivery drivers
- Coordinate with warehouse and transportation to make sure shipping/receiving documents are completed accurately and timely
- Verify and count products to confirm data accuracy in system
- Engage with drivers
- Enter data into the warehouse management system (WMS) scheduler
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
Learning Ambassador
Amazon DAE1
01.2022 - 01.2023
- Train new employees to maintain the rate required for stowing and pick the buffer along with inducting the merchandise to get it set for the customers
- Working in the dock location
Line Conductor/Back Up Supervisor Associate
Bakerly Barns Food Manufacturing Supply
01.2021 - 01.2023
- Follows instructions to make sure production is properly ready
- Inspection of product line elements
- Reviewing and spot-checking food packaging and barcodes to ensure accuracy
- Ensured proper documentation was completed for each trip, including incident reports when applicable, maintaining effective record-keeping systems within the organization.
- Developed innovative programming that increased subscription sales and filled seats.
Administrative Assistant
County Coach Corp.
01.2014 - 01.2019
- Clerical work
- Data entry
- Schedule trips
- School bus driver
- Support other staff
Operation Manager/Driver
TLC Transportation
01.2000 - 01.2013
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and maintained relationships with customers and suppliers through account development.
Office Manager
Royal Coach Lines
01.2000 - 01.2013
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
High School Diploma -
Eugenio Maria De Hostos
Yabucoa, PR06.1996
Skills
- Order Picking
- Shipping and receiving
- Warehouse Operations
- Training and mentoring
- Cycle counting
- Work order processing
Languages
Spanish
Full Professional
Timeline
Shift Leader
CPS Cards
06.2025 - Current
ICQA Warehouse Associate Lead
Flexport
05.2024 - 05.2025
Traffic Clerk
Lineage Logistics
01.2023 - 05.2024
Learning Ambassador
Amazon DAE1
01.2022 - 01.2023
Line Conductor/Back Up Supervisor Associate
Bakerly Barns Food Manufacturing Supply
01.2021 - 01.2023
Administrative Assistant
County Coach Corp.
01.2014 - 01.2019
Operation Manager/Driver
TLC Transportation
01.2000 - 01.2013
Office Manager
Royal Coach Lines
01.2000 - 01.2013
High School Diploma -
Eugenio Maria De Hostos