Maria Colunga

• Cultivated warm relationships with regular customers.
• Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
• Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
• Greeted new customers, discussed specials, and took drink orders.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Boosted overall sales by confidently recommending daily specials and upselling menu items.
• Trained new hires on restaurant policies, procedures, and exceptional customer service standards.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.

• Conducted thorough public record searches to verify property ownership history and identify potential liens or encumbrances.
• Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
• Ensured timely processing of title applications by efficiently managing a high volume of daily tasks.

Supported clients throughout the title application process, providing exceptional customer service and fostering long-term relationships.