Maria Contreras De Rivera
Perris
Summary
Experienced Manager with expert team leadership, organizational skills, and training development. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
30
30
years of professional experience
Work History
CTR & FTR Manager
Jack In The Box
02.2007 - Current
- Training team leaders to become assistant managers
- Training franchise operators, assistant managers, managers, and district managers, internally and externally
- Joined Strike Team with training and development department
- Assist in opening new store locations by training employees.
Manager
Jack In The Box
02.2004 - 02.2007
- Onboarded new employees with training and new hire documentation.
- Improved safety procedures to create safe working conditions for workers.
- Established team priorities, maintained schedules and monitored performance.
- Managed and motivated employees to be productive and engaged in work.
Manager
Jack In The Box (Franchise)
02.1998 - 02.2004
- Collaborated on the transactions of corporate to franchise sell.
- Monitored employee retention and worked on hiring employees
- Maintaining food safety reports over 92%
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Assistant Manager
Jack In The Box (Franchise)
02.1996 - 02.1998
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Hiring and training employees in all positions.
- Creating forecast and employee schedule
Team Leader
Jack In The Box (Franchise)
09.1995 - 02.1996
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Monitored safety and food quality
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
Crew Member
Jack In The Box (Franchise)
06.1994 - 10.1995
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Melchor Ocampo High School
Guanajuato, MX06.1990
Skills
- Performance Management
- Team Leadership
- Training Solutions Development
- New Employee Training
- Time Management
- Decision Making
Languages
Spanish
Native or Bilingual
Timeline
CTR & FTR Manager
Jack In The Box
02.2007 - Current
Manager
Jack In The Box
02.2004 - 02.2007
Manager
Jack In The Box (Franchise)
02.1998 - 02.2004
Assistant Manager
Jack In The Box (Franchise)
02.1996 - 02.1998
Team Leader
Jack In The Box (Franchise)
09.1995 - 02.1996
Crew Member
Jack In The Box (Franchise)
06.1994 - 10.1995
High School Diploma -
Melchor Ocampo High School
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