Maria Cooke
Tampa,FL
Summary
Proven Title Clerk and Senior Customer Service Supervisor with a track record of enhancing customer satisfaction at Apria Healthcare by implementing strategic service improvements. Skilled in processing DMV paperwork and leading teams to achieve goals. Excelled in reducing wait times and streamlining title transfer processes, demonstrating exceptional attention to detail and proactive problem-solving abilities.
Overview
34
34
years of professional experience
Work History
Title Clerk
US Custom Concessions
02.2024 - Current
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
Senior Customer Service Supervisor
Apria Healthcare
11.1990 - 02.2024
- Monitored customer feedback to identify areas of improvement in customer experience.
- Increased customer satisfaction by implementing new strategies to improve service quality and efficiency.
- Initiated process improvements that led to reduced wait times for customers seeking assistance via phone or email channels.
- Led monthly meetings with the team, discussing performance metrics and setting goals for continuous improvement.
Education
High School Diploma -
Leto High School
Tampa, FL06-1987
Skills
Processing DMV paperwork
Completing submissions to the bank for new concession trailers
Answer Phones
Sales
Timeline
Title Clerk
US Custom Concessions
02.2024 - Current
Senior Customer Service Supervisor
Apria Healthcare
11.1990 - 02.2024
High School Diploma -
Leto High School
Similar Profiles
Shawn MeinekeShawn Meineke
Bartender at Gore Creek ConcessionsBartender at Gore Creek Concessions
Jaden WilliamsonJaden Williamson
Associate at All Around ConcessionsAssociate at All Around Concessions
Namachivayam ArumugamNamachivayam Arumugam
Maintenance Manager at Safeway ConcessionsMaintenance Manager at Safeway Concessions