Maria Cortes
Stephenville,TX
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Best Western Plus Hotel
Stephenville, TX
03.2022 - Current
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resident Assistant
Laurel Glen Assisted Living & Memory Care
Stephenville, TX
09.2021 - 03.2022
- Facilitated patients' needs by helping with activities such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Responded promptly to call lights and provided appropriate assistance to patients.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Responded quickly to emergency situations involving sudden illness or injury.
Direct Care Worker
Rock House Assisted Living
Stephenville, TX
10.2019 - 09.2021
- Conducted home visits to assess client needs and provide support services.
- Monitored client progress and reported changes in behavior or physical condition to supervisor.
- Provided personal care to clients, such as bathing, grooming and toileting.
- Provided assistance to clients to carry out their everyday routines, including preparing meals and administering medicine.
- Encouraged socialization through recreational activities such as group outings and community events.
- Ensured safety of clients by monitoring environment for hazards and providing appropriate supervision when needed.
- Established trusting relationships with clients by being a reliable source of support.
Education
High School Diploma -
Houston Academy
Stephenville, TX05-2015
Skills
- Sales monitoring
- Product and service knowledge
- Task Delegation
- Recruiting and interviewing
- Employee Scheduling
- Staff Training and Development
- Employee engagement
- Team motivation
- Negotiation
- Money Handling
- Budgeting and finance
- Employee performance evaluation
- Cost Control
Languages
Spanish
Professional
Timeline
Assistant Manager
Best Western Plus Hotel
03.2022 - Current
Resident Assistant
Laurel Glen Assisted Living & Memory Care
09.2021 - 03.2022
Direct Care Worker
Rock House Assisted Living
10.2019 - 09.2021
High School Diploma -
Houston Academy