Maria Cottallat
Chicago,IL
Summary
Results-oriented Office Supervisor with a strong background in Accounts Receivable and customer and partner relations. Proven ability in credit and collections, ensuring prompt resolution of outstanding accounts. Detail-focused and adept at account investigation, effectively managing tasks to improve operational efficiency and align with organizational goals.
Overview
16
16
years of professional experience
Work History
Office Supervisor
Cintas Corporation
Woodridge , IL
11.2023 - Current
- Direct and oversee office personnel activities.
- Developed my leadership skill set and knowledge.
- Leading two office partners and two installation technicians.
- Gained knowledge of company policies, protocols, and processes.
- Created new customer portfolios.
- Schedule new business installs.
- Oversee all $1,000 and above AR balances.
- Work with all partners to achieve daily and long-term goals.
- Assist with inventory keying of inventory counts.
- Assist with recruitment processes, including interviewing potential new candidates
Accounts Receivable Specialist
Cintas Corporation
Woodridge, IL
05.2021 - 11.2023
- Review and verify accuracy of invoices and account balances.
- Process payments, refunds and adjustments to customer accounts.
- Analyze customer payment trends and credit worthiness.
- Research past due accounts and initiate collection efforts in a timely manner.
- Collaborate with sales team to ensure accuracy of billing information provided by customers.
- Maintain organized records of all customer accounts receivable activity.
- Reconcile discrepancies between customer payments and invoices due.
- Create reports on Accounts Receivable performance for leadership to review.
- Respond promptly to customer inquiries regarding their account status or payment history.
- Generate weekly aging reports used to identify outstanding accounts requiring follow-up action.
- Provide excellent customer service while resolving disputes with customers concerning their accounts receivable balance.
- Monitor unapplied cash balances and identified potential write-offs or bad debt expense accruals.
Insurance Collector/Accountant Assistant
KOS Services/Dental Dreams, LLC
Chicago, Il
07.2009 - 04.2021
- Monitor clinical notes
- Submit dental claims accurately to insurances and estimate patient's co-insurance amount(s) based on their personalized dental coverage
- Contact insurance companies to check on status of claim payments and write appeal letters for denial on claims
- Review Accounts Receivables: Resolve balances and credits
- Help customers get back on top of payment demands by setting up accommodating plans.
- Forward delinquent accounts to collections
- Issue refunds to patients and/or to insurance companies
- Post direct deposit and insurance checks to individual patient accounts
- Stay informed on any updates of insurance plans
- Negotiate credit extensions when necessary
- Process EOM/EOY reports
- Meet monthly collection goals
- Received and responded to customer inquiries regarding insurance policies.
Education
Associates of Applied Science -
City Colleges of Chicago
Chicago, IL12.2013
Skills
- Detail oriented
- Task prioritization
- Account investigation
- Administrative support
- Research and Due Diligence
- Accounts Receivable Expertise
- Willingness to learn
- Performance management
- Team building
- Time management
Timeline
Office Supervisor
Cintas Corporation
11.2023 - Current
Accounts Receivable Specialist
Cintas Corporation
05.2021 - 11.2023
Insurance Collector/Accountant Assistant
KOS Services/Dental Dreams, LLC
07.2009 - 04.2021
Associates of Applied Science -
City Colleges of Chicago
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