Maria Cruz
Tulsa,OK
Summary
Dynamic Assistant Manager with proven expertise in customer service and team leadership honed at It’s Beauty. Excelled in staff training and development, significantly enhancing customer satisfaction and loyalty. Skilled in money handling and problem-solving, achieving a notable decrease in cash discrepancies. Renowned for fostering a positive work environment and driving operational excellence.
Overview
2023
2023
years of professional experience
Work History
Assistant Manager
It’s Beauty
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Crew Member
McDonald’s
10.2020 - 12.2022
- Handled various areas effectively.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Insight School of Oklahoma
Tulsa, OK05.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Staff training and development
- Task delegation
Languages
Spanish
Limited Working
Timeline
Crew Member
McDonald’s
10.2020 - 12.2022
Assistant Manager
It’s Beauty
High School Diploma -
Insight School of Oklahoma
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