Maria Cruz
Family HealthCare Clinic
Fargo,ND
4
years of professional experience
Detail-oriented Dental Patient Services Specialist with expertise in appointment scheduling, insurance verification, and enhancing patient experiences. Committed to optimizing workflows and delivering exceptional customer service while working as a team!
Work History
Dental Patient Services Specialist
3 Years 1 Month- Check-in patients for scheduled appointments while verifying chart information to support accurate records.
- Schedule appointments efficiently, optimizing provider availability and preferences.
- Managed insurance verification processes, ensuring coverage details for patients were accurate, collecting payments when needed for certain treatments.
- Monitored office workflow, identifying opportunities for process improvements and operational efficiencies.
- Utilizing our waitlist to follow up with patients that need to finish treatment or need any other type of appointment, to keep the schedule filled.
- Made sure to have forms updated/scanned in and completed for each patient's chart.
- Dental/Medical Insurance experience via calling and using websites to gather more information for patient treatments.
- Epic, Centricity and Dentrix trained.
Amazon Associate
8 Months- Managed inventory levels to ensure product availability and minimize stock discrepancies.
- Trained new associates on operational procedures and safety protocols for a cohesive team environment.
- Operated warehouse equipment to efficiently process incoming and outgoing shipments.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Drove forklifts, pallet jacks and other equipment to move materials.
Education
GED
Skills
Appointment scheduling
Insurance verification
Diagnostic scheduling
Healthcare systems
Customer service
Problem-solving
Patient follow-up
Patient rapport building
Team collaboration
Money handling
Payment processing
Interpersonal skills
Timeline
Dental Patient Services Specialist
Family HealthCare Clinic
08.2023 - CurrentRead More
Amazon Associate
Amazon
12.2022 - 08.2023Read More
Moorhead High School
GED
Read More