Maria Cruz
Aarons Sales and Leasing
Chicago Heights,IL
1
Language
1
Certification
17
years of professional experience
Self-motivated leader experienced with steering teams towards achieving company goals. Possess a customer focused approach to increase sales and retention rates. Recognized repeatedly for exceptional demonstration of leadership and consistent progress in given role.
Work History
General Manager
7 Years 2 Months- Managed Aaron’s store directly with profit and loss responsibility. Asset management, customer service, customer growth and maintenance, revenue production, personal development, and inventory.
- Drove customer growth by developing prioritized business plans that maximized profits.
- Fostered high morale in a customer-oriented environment to enhance renewal activity.
- Reduced charge offs by implementing safeguards for lease renewals and agreement deliveries.
- Reduced charge offs by implementing safeguards to lease renewals and agreement deliveries.
- Achieved recognition as the sole individual to achieve company standard in renewal retention for the toughest store in the company.
- Recognized as the only store to consistently receive accolades for new money collection in 2020,2021 & 2022.
Support Manager
9 Months- Enforced operational standards and monitored productivity and sales performance of stores and staff to maintain consistency and quality.
- Fostered high morale and customer-oriented environment, enhancing shopping and service experiences.
- Implemented strategies to reduce shrinkage in retail environment. by modeling effective loss prevention strategies
Assistant Manager
6 Years 2 Months- Enforced operational standards, productivity levels, and sales performance for stores and staff to enhance overall performance.
- Lead customer service Liaison between the service centers and providers.
- Reduce Financial liability by implementing more cost-effective supply strategies.
- Led customer service team to enhance client satisfaction. Liaison between the service centers and providers.
Education
High School Diploma
Skills
Operations management
Leadership and team building
Team leadership
Collaborative team member
Strategic leadership
Training and coaching
Customer relations
Problem resolution
Time management
Efficient multi-tasker
Effective leader
Team player
Certification
- Inside Out Coaching
- Emotional Intelligence training
Personal Information
Title: Store manager
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Aarons Sales and Leasing
08.2018 - 10.2025Read More
Support Manager
Walmart
10.2015 - 07.2016Read More
Assistant Manager
AAA Tire Shop
06.2008 - 08.2014Read More
Antonia Y Maria
High School Diploma
Read More