Maria Davenport Grantham
Summary
Customer service professional with over 20 years of experience in client relations and administrative support. Skilled in high-volume call handling, communication, and building rapport. Proven ability to manage sensitive customer and financial information with discretion while maintaining organization and dependability.
Overview
26
26
years of professional experience
Work History
Sales and Leasing Consultant
Deacon Jones Ford Lincoln
Goldsboro
03.2026 - Current
- Greeted customers professionally and created a welcoming atmosphere to enhance customer service experience.
- Listened to customers to understand needs and identify the best solution for their requirements.
- Guided customers in sales, negotiating pricing to achieve mutually beneficial deals and close sales.
- Receiving inbound and making outbound calls to follow up on customer inquiries and concerns.
- Managed sensitive customer documentation with a high level of discretion, ensuring secure handling of personal, financial, and identification records throughout the sales and financing process.
- Collected, scanned, and accurately entered customer information into CRM systems.
Referral Agent
Weichert Realty
Warren
08.2023 - Current
- Licensed Realtor- April 2013-March 2025.
- Served as buyers and sellers agent, facilitating real estate transactions.
- Assisted clients in locating properties for purchase and guided homeowners through selling processes to achieve successful transactions.
- Conducted high-volume outbound calls to generate leads, enhancing client engagement and expanding potential sales opportunities.
- Delivered professional insights on current housing market trends, helping clients make informed real estate decisions.
- Conducted property showings for potential buyers, highlighting key features.
- Work closely with mortgage lenders, lawyers, home inspectors and other real estate agents to ensure an efficient process.
- Prepare documentation for property closings, leasing and other contracts.
Volunteer/Mentor
Big Brothers Big Sisters of Essex, Hudson and Union Counties
Newark
03.2020 - 02.2026
Sales and Leasing Consultant
Bridgewater Chevrolet
Bridgewater
04.2024 - 01.2026
- Assessed customer needs, built rapport, answered questions, and delivered exceptional customer service.
- Presentation of vehicle and related products, demonstrating vehicle features and test drives.
- Negotiating pricing by agreeing on a fair deal to close the sale.
- Followed up on lead inquiries to successfully set appointments.
- Collected necessary documents and input customer information in CRM systems to finalize transactions.
Receptionist/Sales Administrative Assistant
Bridgewater Chevrolet
Bridgewater
04.2024 - 05.2025
- Greeted all guests in a welcoming and professional manner.
- Handled a high volume of incoming calls using a switchboard system.
- Assisted guests with inquiries and de-escalated concerns to ensure satisfaction.
- Works closely with the General Sales Manager and Finance Director to collect cash, checks, and credit card payments for all deal transactions.
- Posted invoices for new vehicle inventory in transit and managed key fobs to ensure smooth operations.
- Logged motor vehicle license plates, registration, and titles in Excel and followed up with customers to confirm processing.
Senior Account Executive/Direct Sales
Dish Network
Roseland
04.2018 - 11.2023
- Sold Dish products and services to new and existing customers by presenting compelling offers and influencing decision-making.
- Utilized de-escalation and rebuttal techniques to overcome objections, successfully acquiring and retaining customers.
- Managed high volume inbound calls to assist customers with questions, provide product knowledge, and resolve issues.
- Qualifying customers by performing credit checks and providing competitive pricing.
- Scheduling of installation dates, reading of terms and conditions and finalizing orders by creating new customer accounts in Axiom.
- Managed company trackers for daily sales reports and analyzed reasons for non-sold customers to identify improvement opportunities.
Sales and Leasing Professional
ROUTE 46 CHRYSLER JEEP DODGE
Little Falls
02.2016 - 04.2018
- Qualifying sub-prime customers to give them vehicle options and submitting loan applications to selected lenders based on the customer's credit rating to obtain an auto loan.
- Accompanied customers on test drives and delivered final presentations, ensuring a positive purchasing experience.
- Called 100 leads daily to set appointments.
- Obtained payoff amounts on trades and finalized paperwork.
Funding Coordinator
AUTO EASTERN NISSAN OF MEADOWLANDS
Hasbrouck Heights
02.2015 - 02.2016
- Assistant to the finance director ensuring the loan funding process operates smoothly and efficiently.
- Gathered missing documents and submitted to banks for funding on lease and retail products.
- Cleaned deals and prepared documentation for DMV process.
- Managed financial records of expected profits from sales.
Business Development Coordinator
CHRYSLER DODGE JEEP OF PARAMUS
Paramus
06.2014 - 02.2015
- Responsible for generating leads to increase dealership revenue and making 100 outbound calls daily.
- Providing customers with specifications and pricing of vehicles via phone and email.
- Setting appointments to visit the showroom.
Receptionist/Cashier and Inventory Assistance
GLEN TOYOTA
Fairlawn
06.2012 - 05.2014
- Greeted and announced guests in a professional manner while demonstrating proficiency in telephone and front desk reception in a high call volume environment.
- Handled cash and credit card payments for all departments and closed out all service tickets in the Reynolds system.
- Checked in new car inventory and stocked it into the Reynolds system while managing all paperwork for lease return inventory.
Child Care Director/Owner
SIL CITY EARLY LEARNING CENTER LLC
Paterson
08.2000 - 04.2012
- Oversaw child care center operations for a staff of 15, providing care for children ages 3 months to 13 years.
- Developed and maintained files for administrative staff and an average of 60-80 children's records.
- Directed development and implementation of center's policies to enhance operational standards.
Education
English Communications -
Bloomfield College
Bloomfield, NJSkills
- Customer relationship management
- CRM Systems & Data Entry
- Customer service
- Clear verbal communication
- Verbal and written communication
- Active listening
- Conflict resolution
- Organizational skills
- Excellent organizational skills
- Attention to detail
- Analytical skills
- Interpersonal skills
- Team player attitude
- Dependable
- Administrative & Clerical Support
Awards
- Awarded Annual Platinum Direct Sales Agent for Dish Network for 2 years in a row (2020 and 2021) representing Roseland, NJ. Ranking #5 Direct Sales Agent in the nation.
- Contestant of the Nationally Televised Mrs. New Jersey America Pageant (2006). Awarded Top Five Finalist, Entrepreneur Award and Most Photogenic.
Timeline
Sales and Leasing Consultant
Deacon Jones Ford Lincoln
03.2026 - Current
Sales and Leasing Consultant
Bridgewater Chevrolet
04.2024 - 01.2026
Receptionist/Sales Administrative Assistant
Bridgewater Chevrolet
04.2024 - 05.2025
Referral Agent
Weichert Realty
08.2023 - Current
Volunteer/Mentor
Big Brothers Big Sisters of Essex, Hudson and Union Counties
03.2020 - 02.2026
Senior Account Executive/Direct Sales
Dish Network
04.2018 - 11.2023
Sales and Leasing Professional
ROUTE 46 CHRYSLER JEEP DODGE
02.2016 - 04.2018
Funding Coordinator
AUTO EASTERN NISSAN OF MEADOWLANDS
02.2015 - 02.2016
Business Development Coordinator
CHRYSLER DODGE JEEP OF PARAMUS
06.2014 - 02.2015
Receptionist/Cashier and Inventory Assistance
GLEN TOYOTA
06.2012 - 05.2014
Child Care Director/Owner
SIL CITY EARLY LEARNING CENTER LLC
08.2000 - 04.2012
English Communications -
Bloomfield College