Summary
Overview
Work History
Skills
Timeline
Generic

Maria Day

Waymart,PA

Summary

Goal-oriented worker with outstanding knowledge of Medtronic organization and product issues. Proven history of increasing productivity and customer satisfaction with great phone skills and talents. Committed to best-in-class customer service and maintaining professionalism.

Overview

9
9
years of professional experience

Work History

Call Center Representative

Wipro
Syracuse, NY
11.2021 - Current
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service Associate

Barn Yard Feed &Pet Supply
Kington , NY
03.2014 - 07.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Recommended products to customers, thoroughly explaining details.
  • Loaded feed and supplies
  • Stocked shelves/unloaded trucks
  • Cashier

Stock Associate

Lowes
Kingston, NY
09.2005 - 08.2007
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained effective team member communication.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Managed inventory storage in clean and organized fashion.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.

Rehabilitation Aide

Northeast Center For Rehabilitation And Brain Injury
Lake Katrine, NY
07.2003 - 11.2005
  • Prepared patients for treatment by positioning, dressing or removing external supports.
  • Administered structured activities to socialize patients.
  • Observed patients awaiting therapy or transportation to note needs and handle situations appropriately.
  • Encouraged and attended to patients' physical needs to facilitate and attain therapeutic goals.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Skills

  • Efficient and Detail-Oriented
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Upbeat and Positive Personality

Timeline

Call Center Representative

Wipro
11.2021 - Current

Customer Service Associate

Barn Yard Feed &Pet Supply
03.2014 - 07.2018

Stock Associate

Lowes
09.2005 - 08.2007

Rehabilitation Aide

Northeast Center For Rehabilitation And Brain Injury
07.2003 - 11.2005

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Maria Day