Maria De Castro
Rye Town Park
Port Chester
3
Languages
8
years of professional experience
Dedicated supervisor with a focus on safety compliance and team development. Skilled in enhancing operational workflows and resolving conflicts, ready to leverage expertise in fostering collaboration and improving community relations.
Experienced with managing merchandise inventory and presentation to improve store performance. Uses organizational skills to ensure well-maintained and attractive product displays. Knowledge of effective teamwork and communication, contributing to productive and harmonious work environment.
Experienced with creating safe and engaging a safe and engaging environment for children. Uses effective communication to interact with both children and parents, ensuring clear understanding of expectations. Track record of managing multiple tasks simultaneously, demonstrating strong organizational skills and attention to detail.
Experienced with organizing and implementing comprehensive summer camp programs that promote camper engagement and safety. Utilizes leadership and communication skills to manage diverse a diverse team of counselors effectively. Track record of fostering positive camp culture through conflict resolution and inclusivity initiatives.
Work History
Supervisor
2 Years 3 Months- Supervised daily operations to ensure safety and compliance with park regulations.
- Trained staff on customer service protocols and operational procedures.
- Resolved visitor inquiries and concerns, fostering positive community relations.
- Managed inventory of supplies, ensuring availability for daily activities.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Merchandise Associate
3 Years 8 Months- Collaborated with team members to optimize merchandising displays for improved customer engagement.
- Trained new associates on operational procedures and best practices for merchandise handling.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
- Collaborated closely with fellow associates, sharing best practices for visual merchandising techniques and improving overall store performance.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Updated signage and price tags to reflect current sales.
- Aided loss prevention efforts by adhering to company policies and accurately completing transactions at the point of sale system.
Babysitter
7 Years 5 Months- Developed personalized care plans tailored to individual needs, fostering positive developmental growth.
- Managed daily schedules, balancing playtime, meals, and educational activities for optimal child development.
- Supervised children's activities, ensuring safety and engagement through age-appropriate games and learning exercises.
- Communicated effectively with parents about children's progress, routines, and any concerns in a timely manner.
- Established long-term relationships with families, resulting in repeat business and strong trust between caregiver and client base.
- Played games, worked on puzzles, and read books to young children.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Head Summer Camp Counselor
2 Years 1 Month- Led daily camp activities, fostering a safe and engaging environment for children.
- Developed creative programming aligned with age-appropriate learning objectives.
- Trained and mentored junior counselors, enhancing team performance and camper interactions.
- Implemented safety protocols, ensuring compliance with health regulations and best practices.
- Facilitated communication between parents and staff, addressing concerns and feedback promptly.
- Evaluated camper progress, providing constructive feedback to support personal development.
- Ensured camper safety through vigilant supervision and adherence to established camp policies.
- Addressed behavioral issues promptly using conflict resolution techniques in line with camp philosophy.
Education
Bachelor of Arts - Anthropology
- Dean's List [Fall 2025]
- Dean's List [Spring 2026]
- Brazilian and Portuguese Student Association Secretary 2 years
High School Diploma
- Honor Roll 2018-2022
- Completed AP course in US History, Environmental Studies, English Literature, English Composition, Calculus
- [4.0] GPA
Skills
Staff management
Training and mentoring
Customer service
Customer relations
Excellent communication
Multitasking
Process improvement
Multitasking Abilities
Time management
Goal oriented
Bilingual communication
Cultural competency
Languages
Spanish
Limited Working
Portuguese
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
Rye Town Park
05.2024 - CurrentRead More
Merchandise Associate
TJX Companies
09.2022 - 05.2026Read More
Head Summer Camp Counselor
Rye Recreation Department
07.2021 - 08.2023Read More
Babysitter
Self-employeed
04.2018 - 09.2025Read More
SUNY At Binghamton
Bachelor of Arts from Anthropology
Read More
Port Chester Senior High School
High School Diploma
Read More