Maria Delicata
Portland,ME
Summary
Personable and dedicated Customer Service Representative with extensive experience in sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Striving to improve at every opportunity.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
L.L.Bean, Inc.
Freeport, ME
10.2016 - Current
- Managed organization's social media presence by posting messages, answering posts and monitoring conversations.
- Assisted customers via email, chat, and social media platforms providing frontline customer support or assistance with product and service transactions
- Responded promptly to user comments and questions on various social platforms.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Navigated multiple software applications while assisting customers.
Small Business Owner; Childcare
Self-employed
Portland , ME
10.2004 - 07.2020
- Established daily routines to ensure safety and consistency in care provided.
- Kept current on local resources available for families including libraries, parks, museums and other attractions.
- Attended workshops or seminars regarding childcare topics such as nutrition, first aid and CPR training.
- Interacted with parents regularly to discuss the day's activities and any issues that may have arisen.
- Monitored children's play activities to verify their safety.
- Observed behavioral changes in the children I cared for and reported them immediately to parents.
Foster Parent
State Of Maine-Department of Human Services
Portland, ME
03.2011 - 03.2017
- Worked collaboratively with families and the Department of Human Services (DHS)
- Provided specialized care to all children who entered my home
- Worked closely with doctors, educators and therapists to best support all children in my care
- Worked on reunification goals with both parents and children
- Took ongoing trainings and implemented new skills to best serve the children in my care
Education
Bachelor of Science - Elementary Education
Salve Regina University
Newport, RI05-2000
Skills
- Appointment Scheduling
- Complaint resolution
- Product Knowledge
- Call Management
- Paperwork Processing
- Information Security
- Inbound and Outbound Calling
- Professional telephone demeanor
- System implementation
- Conflict Resolution
- Microsoft Outlook
- Multi-Task Management
- Problem Resolution
- Adaptive team player
- Escalation management
- Researching
- High-energy attitude
- Critical Thinking
- Follow-up skills
References
References available upon request.
Timeline
Customer Service Representative
L.L.Bean, Inc.
10.2016 - Current
Foster Parent
State Of Maine-Department of Human Services
03.2011 - 03.2017
Small Business Owner; Childcare
Self-employed
10.2004 - 07.2020
Bachelor of Science - Elementary Education
Salve Regina University
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