MARIA DIAZ BECERRA
Westminster,Ca
Summary
Friendly Server with record of personable and professional service. Greets guests and explains daily specials to support decision-making. Energetic and reliable team player willing to work any shift. Energetic restaurant professional effective at handling high workloads in fast-paced environments. Satisfy customers and bring in repeat business by working well with front- and back-of-house teams. Serves diverse needs with friendly, fast support. Assertive uncovers and addresses customer concerns and fields high-volume inquiries with excellent resolution record. Maintains detailed, accurate documentation and consistent achievement of established performance goals.
Experienced with managing tables and providing top-notch service to guests in fast-paced environments. Utilizes excellent communication skills to collaborate with team members and create welcoming atmosphere. Track record of maintaining high standards of cleanliness and efficiency, ensuring positive dining experience for all patrons.
Overview
5
5
years of professional experience
Work History
Server
Black Bear Dinner
Fullerton, Ca
02.2022 - Current
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
- Adhered to all safety, sanitization, and food handling guidelines and regulations.
- Offered information on new menu items, seasonal and daily specials, and pairings.
- Processed credit card transactions, gift cards and cash payments.
- Memorized menu additions, changes and limited offerings.
- Informed customers of ingredients and allergens to support sensible menu choices.
- Completed side work tasks such as rolling silverware, polishing glassware, or refilling condiments during downtime periods.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Teller
Prospera Gonzales
Anaheim, Ca
01.2021 - 06.2023
- Kept accurate drawer counts with correct handling of cash transactions.
- Maintained strict compliance with banking standards, regulations, and laws.
- Deepened customer relationships through knowledgeable support for day-to-day banking needs.
- Informed and educated customers on simple transactions through self-service technologies.
- Documented each transaction in [Software] to uphold recordkeeping requirements.
- Tidied and cleaned workstation regularly, keeping well-stocked with supplies and brochure materials.
- Processed customer transactions, including deposits, withdrawals, and check cashing.
- Answered incoming phone calls and addressed customer inquiries promptly.
- Escorted customers to safe deposit boxes while ensuring proper access procedures were followed.
- Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets.
- Built and maintained relationships to promote rapport with customers.
- Supported library patrons by teaching individuals how to use computerized databases and other basic computer skills.
- Instructed employees in computer use skills through one-on-one training sessions.
- Applied computer-automated and manual drafting skills to create conceptual designs for proposed signal installations or other control devices.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
Education
Bachelor of Science - Criminal Jusitces
Cal State San Bernardino
San Bernardino05-2027
Associate in Arts (A.A.) - Criminal Justices assc in Science
Golden West College
05.2023
Skills
- Food Delivery
- Table resetting
- Table Bussing
- Team member support
- Food Running
- Order Management
- Food inspection
- Computer Skills
- Computer and Microsoft Office Skills
- Organizational Skills
- Office 365
- Documenting
- Networking Experience
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Service prioritization
- Team collaboration
- Sales expertise
- Sales techniques
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Server
Black Bear Dinner
02.2022 - Current
Teller
Prospera Gonzales
01.2021 - 06.2023
Associate in Arts (A.A.) - Criminal Justices assc in Science
Golden West College
Bachelor of Science - Criminal Jusitces
Cal State San Bernardino