Maria Esparza
Las Vegas,NV
Summary
Dynamic and results-driven professional with extensive experience at Luxor Hotel and Casino, excelling in customer service and event coordination. Proven ability to enhance guest satisfaction through meticulous order accuracy and effective team collaboration. Skilled in POS system operation, with a strong focus on delivering exceptional hospitality and training new staff for optimal performance. Eager to discover fresh opportunities !
Overview
27
27
years of professional experience
1
1
Certification
Work History
Casino Lounge Server
Luxor Hotel and Casino
Las Vegas , Nv
04.2013 - Current
- Welcome guests upon arrival, and present menus.
- Deliver exceptional customer service consistently for 30 tables
- Assist with setting up bottle service areas for special events or occasions.
- Assist in training new servers as required for two casino floor lounges
- Stocked bar area with beer, wine, spirits, and supplies to ensure availability.
- Processed all sales transactions using POS system for accurate record-keeping.
Steakhouse Lounge Server
Luxor Hotel and Casino
Las Vegas, NV
04.2013 - 01.2014
- Greeted customers and provided menus.
- Communicated effectively with kitchen staff to ensure timely delivery of orders.
- Served cocktails, beverages, and selected dishes promptly and accurately.
- Communicated effectively with kitchen staff and Chef regarding customer allergies or special requests.
- Assisted guest with selecting appropriate accompaniments for their chosen bottles of fine wine.
In - Room Dining / Dispatcher
Luxor Hotel and Casino
Las Vegas , NV
01.1998 - 04.2013
- Served as primary point of contact for all in-room dining requests ensuring accuracy of all guest orders for 4408 hotel rooms.
- Coordinated complete in-room dining process to guarantee timely delivery.
- Engaged with all hotel departments as necessary to maintain rigorous quality expectations for guest experience.
- Delivered personalized in-room dining services for all VIP guests and members, ensuring exceptional hospitality and attention to detail.
Education
High School Diploma -
Eldorado High
Las Vegas, NV06-1993
Some College (No Degree) - Court Reporting
Las Vegas College
Las Vegas, NVSkills
- Customer service
- POS system operation/Opera
- Menu presentation
- Order accuracy
- Event setup
- Alcohol knowledge
- Attention to detail
- Special event coordination
- Team collaboration
- Quality assurance
- Training new staff
Certification
- health card
- TAM card
- CPR/BLS certified
Languages
Spanish
Professional
References
References available upon request.
Timeline
Casino Lounge Server
Luxor Hotel and Casino
04.2013 - Current
Steakhouse Lounge Server
Luxor Hotel and Casino
04.2013 - 01.2014
In - Room Dining / Dispatcher
Luxor Hotel and Casino
01.1998 - 04.2013
High School Diploma -
Eldorado High
Some College (No Degree) - Court Reporting
Las Vegas College
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