Maria Esperanza
Long Beach ,CA
Summary
Dynamic leader with proven expertise in inventory control and customer service, honed at Vons and Del Taco. Excelled in reducing waste, enhancing staff productivity through comprehensive training, and maintaining high sanitation standards. Skilled in budget control and employee supervision, achieving significant cost reductions and fostering a culture of excellence and loyalty.
Overview
18
18
years of professional experience
Work History
Service Deli Manager
Vons
02.2022 - Current
- Maximized quality assurance by completing frequent line checks.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
General Manager
Del Taco
04.2006 - 04.2022
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Education
Associate of Arts - Mathematics Education
Los Angeles Southwest College
Los Angeles, CASkills
Maintaining cleanliness
Sanitation Standards
Nutritional knowledge
Food Safety Compliance
Scheduling Coordination
Budget Control
Customer Service
Employee Supervision
Staff Training
Cost Reductions
Multitasking
Purchasing
Time management abilities
Inventory Control
Languages
Spanish
Native or Bilingual
Timeline
Service Deli Manager
Vons
02.2022 - Current
General Manager
Del Taco
04.2006 - 04.2022
Associate of Arts - Mathematics Education
Los Angeles Southwest College
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