Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maria Esquivel

Spring,TX

Summary

Proven customer service expert from Prestige Expeditors, adept in critical thinking and data entry, enhanced customer loyalty through empathetic dispute resolution. Demonstrated professionalism as a School Bus Driver, ensuring safety and fostering positive environments. Achieved significant improvements in customer and student satisfaction, showcasing active listening and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Costumer Service Representative

Prestige Expeditors
04.2024 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Improved resolution time with effective problem-solving for customer complaints.

School Bus Driver

Aldine ISD
05.2023 - 04.2024
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.

School Bus Driver

Suffolk Transportation Services
04.2022 - 03.2023
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.

School Bus Attendant

Suffolk Transportation Services
12.2018 - 03.2022
  • Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
  • Maintained a clean and organized bus environment, contributing to a positive experience for all passengers.
  • Conducted regular safety checks on the bus, identifying potential issues and coordinating repairs with maintenance teams.
  • Organized seating arrangements to maximize efficiency during boarding and disembarking processes.
  • Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
  • Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
  • Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
  • Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.

Education

High School Diploma -

Liceo Mazateco
Mazatenango Suchitepequez GT
10-2014

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Languages

Spanish
English

Timeline

Costumer Service Representative

Prestige Expeditors
04.2024 - 10.2024

School Bus Driver

Aldine ISD
05.2023 - 04.2024

School Bus Driver

Suffolk Transportation Services
04.2022 - 03.2023

School Bus Attendant

Suffolk Transportation Services
12.2018 - 03.2022

High School Diploma -

Liceo Mazateco

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Maria Esquivel