Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Maria Estrada

Baltimore,MD

Summary

Customer service representative with expertise in problem-solving and team collaboration. Proven ability to manage inquiries and complaints while upholding high service standards. Experienced in resolving customer issues across multiple channels, enhancing satisfaction and loyalty. Committed to fostering positive interactions and building strong customer relationships.

Overview

7
7
years of professional experience

Work History

Associate

Sephora
Aberdeen, Maryland
04.2024 - 02.2025
  • Built relationships with customers by providing friendly customer service.
  • Provided customer service support for inquiries, complaints, and returns.
  • Assisted customers with inquiries and product information via phone and email.
  • Resolved customer complaints by providing effective solutions and support.

Customer Service Representative

xfinity
Baltimore, Maryland
12.2020 - 08.2023
  • Assisted customers with inquiries and product information via phone and email.
  • Resolved customer complaints by providing effective solutions and support.
  • Processed orders, returns, and exchanges efficiently in the system.
  • Collaborated with team members to improve service response times.
  • Educated customers about product features and promotions during interactions.
  • Handled high volume of calls while ensuring quality service standards.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Elderly Caregiver

BrightView
Baltimore, Maryland
03.2018 - 02.2023
  • Assisted clients with daily living activities and personal hygiene.
  • Monitored medication schedules and ensured compliance with prescriptions.
  • Provided companionship and emotional support to enhance client well-being.
  • Prepared nutritious meals tailored to individual dietary needs.
  • Coordinated transportation for medical appointments and social outings.
  • Maintained a clean and safe living environment for residents.
  • Made beds, swept floors, and sanitized surfaces to support activities of daily living.
  • Helped clients with personal needs from exercise to bathing and personal grooming.
  • Developed strong relationships with clients based on trust and respect.

Warehouse Associate

Amazon
Essex, Maryland
05.2020 - 06.2022
  • Operated warehouse equipment to efficiently organize and move inventory.
  • Assisted in receiving and processing incoming shipments for storage.
  • Maintained cleanliness and safety standards throughout the warehouse environment.
  • Collaborated with team members to ensure timely order fulfillment and accuracy.
  • Trained new associates on best practices for safety and operational efficiency.

Education

Associate of Business Administration - Management

Penn Foster College
Scottsdale, AZ
02-2025

Early Childhood Care And Education

Penn Foster Career School
Scranton, PA
01-2016

Skills

  • Customer service
  • Problem resolution
  • Relationship building
  • Lesson planning
  • Data entry
  • In-store support
  • Business development
  • First aid training
  • Compassionate caregiving
  • Personal hygiene assistance
  • Errand running
  • Medication management
  • Meal preparation

Affiliations

  • reading
  • volunteering
  • enjoying the outdoors

Accomplishments

  • started as a temp hired as full time employee
  • started as associate then manger

Timeline

Associate

Sephora
04.2024 - 02.2025

Customer Service Representative

xfinity
12.2020 - 08.2023

Warehouse Associate

Amazon
05.2020 - 06.2022

Elderly Caregiver

BrightView
03.2018 - 02.2023

Associate of Business Administration - Management

Penn Foster College

Early Childhood Care And Education

Penn Foster Career School

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