Maria Evans
Sandy
Summary
Motivated and adaptable professional with 5 years proven experience across sales, customer service, and technical support environments. Skilled in building strong client relationships, troubleshooting technical issues, and using multiple digital platforms, CRM systems, and productivity tools to streamline workflow. Recognized as a top performer for consistently exceeding sales metrics while delivering high‑quality service and solutions. Known for strong communication, problem‑solving abilities, and the ability to learn new technologies quickly in fast‑paced settings.
Overview
4
4
years of professional experience
Work History
Sales Specialist – Home Security Systems
SimpliSafe
Remote Specialist
10.2023 - Current
- Utilized multiple sales platforms and CRM systems to manage leads, track customer interactions, and maintain accurate sales records.
- Prepared quotes, processed orders, and updated customer accounts using digital tools and software systems.
- Built rapport with homeowners through clear communication and needs‑based selling strategies.
- Consistently met or exceeded sales metrics and ranked as a top performer on the team.
- Adapted quickly to new technologies, product updates, and sales processes to improve efficiency and customer experience.
Customer Service Manager – Seasonal Hospitality
Yellowstone Tipi Resort
Gardiner
05.2023 - 10.2023
- Oversaw daily hospitality operations, ensuring smooth guest experiences and high service standards.
- Managed front‑of‑house activities including check‑ins, reservations, guest inquiries, and conflict resolution.
- Utilized computer systems, POS platforms, and reservation software to manage bookings and guest accounts.
- Coordinated with housekeeping, maintenance, and food & beverage teams to ensure seamless operations.
- Maintained detailed records using tools such as Google Sheets to track occupancy, staffing, and performance metrics.
Sales and Customer Support Specialist
Foundever
Remote Specialist
08.2021 - 05.2023
- Delivered product explanations and technical guidance to customers, helping them understand system features and troubleshooting basic issues.
- Collaborated with sales and technical teams to ensure smooth service delivery and customer satisfaction.
- Assisted customers with account setup, service questions, and technical concerns, resolving issues efficiently.
- Provided customer support across phone and email interactions, ensuring clear communication and positive customer experiences.
- Adapted quickly to new technologies, software updates, and product changes to support both sales and technical needs.
Education
Associate of Science - Business Management
Salt Lake Community College
Salt Lake City, UT08-2026
Skills
Consultative/needs‑based selling
RM management (HubSpot, Salesforce, etc)
Computer literacy (Windows, web tools, databases)
Multitasking
Handling high‑volume inquiries
Conflict resolution
Timeline
Sales Specialist – Home Security Systems
SimpliSafe
10.2023 - Current
Customer Service Manager – Seasonal Hospitality
Yellowstone Tipi Resort
05.2023 - 10.2023
Sales and Customer Support Specialist
Foundever
08.2021 - 05.2023
Associate of Science - Business Management
Salt Lake Community College