Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Maria Ewing

Austin,TX

Summary

Experienced customer service professional with 10+ years in customer-centric roles. Results-driven leasing agent with a proven track record in property management and tenant relations. Skilled in building positive relationships, seamless lease negotiations, and maximizing occupancy rates. Known for exceptional communication, attention to detail, and commitment to excellence in customer service


Overview

8
8
years of professional experience
1
1
Certification

Work History

Guest Service Agent

Club Wyndham
11.2024 - 04.2025
  • Assisted guests with check-ins, account inquiries, and any additional services needed.
  • Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
  • Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
  • Collected room deposits, fees, and payments.
  • Greeted guests upon arrival and offered assistance.
  • Assisted guests with reservations, modifications, and cancellations to meet their travel needs.

Leasing Consultant

Hire Priority
05.2025 - Current
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Responded to requests and scheduled appointments for property showings.
  • Provided exceptional customer service, addressing inquiries in a timely manner to maintain positive relationships with tenants.
  • Distributed and followed up on tenant renewal notices.

Bartender

Dave and Busters
08.2023 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Kept bar presentable and well-stocked to meet customer needs.

Leasing Agent

Asset Living
12.2022 - 10.2023
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
  • Kept meticulous records of correspondence between management and tenants.

Leasing Agent

Lynd Living
02.2022 - 12.2022
  • Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Assisted property managers in budget development, financial reporting, and expense tracking to optimize operational costs.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Organized community events to foster a positive living environment and increase resident retention rates.

Deli Associate

Walmart
02.2021 - 08.2021
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Bartender

Wicked Wings
10.2017 - 08.2021
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.

Education

HS Diploma -

Live Oak Academy
Buda, TX
01.2013

Skills

  • Customer Service
  • Communication
  • Organization
  • Attention to Detail
  • Problem Solving
  • Lease renewals
  • Property tours and inspections
  • Team building
  • Flexible schedule
  • Lead generation
  • Cash handling
  • Phone and email etiquette

Certification

  • First Aid/CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant

Hire Priority
05.2025 - Current

Guest Service Agent

Club Wyndham
11.2024 - 04.2025

Bartender

Dave and Busters
08.2023 - 11.2024

Leasing Agent

Asset Living
12.2022 - 10.2023

Leasing Agent

Lynd Living
02.2022 - 12.2022

Deli Associate

Walmart
02.2021 - 08.2021

Bartender

Wicked Wings
10.2017 - 08.2021

HS Diploma -

Live Oak Academy

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