Maria Falcon Golushko
Alexandria,VA
Summary
Reliable hard worker ready to learn and contribute to team success. Experienced in providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Support
Department Of Community And Human Services
10.2023 - Current
- Provides administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and/or referring a range of administrative problems and inquiries.
- Answers routine telephone inquiries and forwards calls and email inquiries when appropriate.
- Schedules client appointments
- Manages medical records and patient information according to HIPAA standards.
- Process patient check-in requirements and prepare patients to be seen by providers.
- Creates patient encounters and performs accurate data entry
- Performs related work, as required.
Service Manager
Chipotle Mexican Grill
04.2016 - 12.2021
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
Biochemistry Lab Technologist
Finlay Institute Of Vaccines
10.2009 - 03.2015
- Improved lab efficiency by streamlining sample processing and data analysis procedures.
- Enhanced diagnostic accuracy through meticulous quality control measures for laboratory equipment and reagents.
- Reduced error rates in test results by implementing rigorous validation protocols for new assays.
- Assisted in the development of innovative diagnostic tests, contributing to advancements in patient care.
Medical Technologist
National Institute Of Endocrinology
09.2008 - 08.2009
- Enhanced patient care by accurately performing and interpreting laboratory tests in hematology, chemistry, microbiology, and blood bank departments.
- Reduced turnaround time for test results by efficiently processing specimens and maintaining optimal instrument performance.
- Ensured accurate diagnoses with thorough quality control procedures and diligent recordkeeping.
- Streamlined lab operations by implementing effective inventory management systems and reducing waste of supplies.
Education
Master of Science - Clinical Laboratory
University of Medical Sciences
Havana City06.2008
Skills
- Telephone etiquette
- Office administration
- Process improvement
- File organization
- Customer service
- Problem-solving abilities
- Inventory control
- Business Correspondence
- Strong Problem Solver
Websites
Certification
DCHS-NETDAY 1
DCHS-Confidentiality/HIPAA
DCHS-LGBTQ+
DCHS-Family Engagement
DCHS-Home and Community-Based Services
DCHS-Emergency Prep and Safety Orientation
DCHS-Person-Centered/Recovery
DCHS-Cultural Competence
DCHS-Ethics and Boundaries
DCHS-Security Basics
DCHS-Incident Reporting at the CSB
Languages
English
Full Professional
Spanish
Native or Bilingual
Russian
Native or Bilingual
Timeline
Administrative Support
Department Of Community And Human Services
10.2023 - Current
Service Manager
Chipotle Mexican Grill
04.2016 - 12.2021
Biochemistry Lab Technologist
Finlay Institute Of Vaccines
10.2009 - 03.2015
Medical Technologist
National Institute Of Endocrinology
09.2008 - 08.2009
Master of Science - Clinical Laboratory
University of Medical Sciences
DCHS-NETDAY 1
DCHS-Confidentiality/HIPAA
DCHS-LGBTQ+
DCHS-Family Engagement
DCHS-Home and Community-Based Services
DCHS-Emergency Prep and Safety Orientation
DCHS-Person-Centered/Recovery
DCHS-Cultural Competence
DCHS-Ethics and Boundaries
DCHS-Security Basics
DCHS-Incident Reporting at the CSB
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