Maria Fetcho
Erie,PA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Strong leader and problem-solver.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Tim Hortons
11.2021 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Created and maintained safe and secure work environments for employees.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Curbside Shopper
Giant Eagle
09.2020 - 11.2021
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Shift Manager
McDonald's
09.2017 - 07.2020
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
Education
High School Diploma -
Achievement House Cs
Exton, PA06.2021
Skills
- Stock Management
- Customer Relations
- Store Organization
- Goals and Performance
- Upselling and Cross Selling
- Customer Service
- Staff Scheduling
- Store Opening and Closing
- Employee Scheduling
- Inventory Counting
- Staff Supervision
Additional Information
I have passed my servsafe exam and received my certification.
Timeline
Assistant Store Manager
Tim Hortons
11.2021 - Current
Curbside Shopper
Giant Eagle
09.2020 - 11.2021
Shift Manager
McDonald's
09.2017 - 07.2020
High School Diploma -
Achievement House Cs