Maria Fiorello
Easton,PA
Summary
Skilled Warehouse/ Returns Processor with 3 years of experience managing product returns for local retailers and general warehousing. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
4
4
years of professional experience
Work History
Returns Processor
Carbell
03.2022 - 12.2023
- Enhanced customer satisfaction by efficiently processing return requests and maintaining accurate records.
- Streamlined returns process for quicker resolution, implementing a systematic approach to handling returned items.
- Reduced processing time by consistently meeting or exceeding daily targets, ensuring prompt customer refunds or exchanges.
- Collaborated with warehouse team to accurately identify and restock returned products in a timely manner.
- Evaluated product condition upon return, determining eligibility for refund, exchange, or repair according to company policies.
- Managed inventory control of returned items, ensuring accurate record-keeping and preventing stock discrepancies.
- Maintained detailed records of all return transactions, facilitating accurate tracking and analysis for management review.
Packing Associate
Accurate
12.2019 - 01.2022
- Enhanced packing efficiency by optimizing workflow and properly organizing materials.
- Reduced product damage incidents by implementing thorough quality control measures during the packing process.
- Streamlined order processing for faster turnaround times with diligent attention to detail and accurate data entry.
- Collaborated with fellow associates, improving overall team productivity and meeting tight deadlines.
- Ensured customer satisfaction by carefully packaging fragile items and preventing breakage during shipment.
Skills
- Product Inspection
- Warehouse Operations
- Process Improvement
- Product Knowledge
- Quality Assurance
- Attention to Detail
- Teamwork Abilities
- Order Processing
- Inventory Control
- Quality Control
Languages
Spanish
Elementary
English
Professional Working
Italian
Native or Bilingual
Timeline
Returns Processor
Carbell
03.2022 - 12.2023
Packing Associate
Accurate
12.2019 - 01.2022
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