Maria Firma
Summary
Dynamic administrative professional with a proven track record at Woodcraft Solutions, excelling in customer service and office management. Bilingual in Spanish and English, I leverage strong communication skills and leadership abilities to enhance operational efficiency and foster client relationships. Dependable and detail-oriented, I am committed to delivering exceptional results in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Administrative Assistant
Woodcraft Solutions
09.2015 - Current
- Scheduled daily appointments, and coordinated job routes for the installation team.
- Served as the primary point of contact for customers, handling calls and service inquiries.
- Managed office communication, filing, and basic bookkeeping.
- Provided ongoing administrative support to streamline operations and improve efficiency.
Bank Teller
BankUnited
05.2024 - 07.2025
- Provided exceptional customer service in a fast-paced banking environment.
- Educated customers on banking products and services to fulfill financial needs.
- Assisted customers with deposits, withdrawals, and various transactions.
- Maintained accurate records while balancing cash drawers daily.
- Facilitated opening of new accounts and ordering checks for clients.
- Set up online banking services, enhancing customer accessibility.
- Ensured compliance with banking policies during customer interactions.
Baker & cake decorator
Christy's Bakery
05.2015 - 05.2017
- Managed all business operations, including customer service, inventory, ordering, and finances.
- Cultivated strong client relationships to drive business growth through community presence.
- Oversaw daily baking and decorating, ensuring high-quality standards and artistic design integrity.
- Facilitated a positive work environment by supporting team members and promoting theorganization.
Chocolatier
Williams Chocolates
08.2013 - 05.2015
- Crafted artisan chocolates using premium ingredients and innovative techniques.
- Developed unique flavor profiles to enhance product offerings and customer experience.
- Managed chocolate production schedules to ensure timely product availability.
- Maintained cleanliness and organization in chocolate production areas for safety compliance.
- Collaborated with the marketing team to create seasonal promotions and special editions..
Education
Associate of Arts - communications
UNR,Universidad Nacional De Rosario
Rosario, ARG12-1997
Skills
- Bilingual in Spanish and English
- Customer service and interpersonal skills
- Dependable and responsible
- Leadership abilities
- Effective communication
- Quick learner with strong work ethic
- Office administration and scheduling
- Notary public
- Cash handling
Timeline
Bank Teller
BankUnited
05.2024 - 07.2025
Administrative Assistant
Woodcraft Solutions
09.2015 - Current
Baker & cake decorator
Christy's Bakery
05.2015 - 05.2017
Chocolatier
Williams Chocolates
08.2013 - 05.2015
Associate of Arts - communications
UNR,Universidad Nacional De Rosario
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