MARIA FLAKE
Dorchester,MA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
31
31
years of professional experience
Work History
Life Insurance Agent
Primerica
Las Vegas, NV
09.2009 - Current
- Assisted customers in selecting the right life insurance coverage for their needs.
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Developed strategies to maximize sales and profitability.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
Customer Service Representative
Jade global Inc.
Las Vegas, NV
10.2023 - 10.2026
- Handled daily packaging and shipping of customer goods.
- Handled customer messaging and addressed product inquiries with prompt replies.
- Resolved customer inquiries for Jade Global service desk.
- Logged support tickets in Jade Global CRM system.
- Processed account updates for Jade Global clients.
Customer Service Cashier
Las Vegas iPhone repair
Las Vegas, NV
12.2010 - 11.2023
- Operated cash registers to process payments for goods and services.
- Processed cash, card, and mobile payments at register.
- Balanced cash drawers, ensuring accurate financial reporting at shift end.
- Welcomed customers, ensuring a positive shopping experience.
- Reviewed customer policies to ensure compliance with company coverage standards.
Store Manager
Rainbow Apparel
Boston, MA
05.2003 - 01.2008
- Assisted customers with product selection and styling, ensuring satisfaction with choices.
- Greeted customers, delivering personalized service to enhance shopping experience.
- Provided accurate information about products, prices and services.
- Performed cashier duties, ensuring accurate transactions and positive customer interactions.
Sales Associate
Duty Free Americas Inc.
Boston, MA
09.1995 - 04.2003
Skills
- Life insurance sales
- Policy quoting
- Coverage analysis
- Client Relationship Management
- Customer Service
- Client service
- Cash processing
- Merchandise Restocking
Timeline
Customer Service Representative
Jade global Inc.
10.2023 - 10.2026
Customer Service Cashier
Las Vegas iPhone repair
12.2010 - 11.2023
Life Insurance Agent
Primerica
09.2009 - Current
Store Manager
Rainbow Apparel
05.2003 - 01.2008
Sales Associate
Duty Free Americas Inc.
09.1995 - 04.2003