Maria Flores
Springdale,AR
Summary
Adaptable and analytical with positive approach, poised to excel in financial environments. Possesses foundational understanding of financial principles and strong proficiency in data entry and reconciliation. Capable of streamlining processes and ensuring accuracy in financial records.
Overview
15
15
years of professional experience
Work History
Accounts receivable Rep
J.B. Hunt
01.2021 - Current
- Network and build relationships with both JB Hunt employees and external customers by responding to inquiries and complaints regarding accessorial billing processes, notifications, billing issues, etc
- And identify root cause and solutions to issues
- Direct the application of customer payments to outstanding invoices
- Manage receivables to include auditing, processing balance dues, and revenue adjustments
- Obtain and investigate missing or incomplete documentation to meet customer billing requirements
- Reach out to customer contacts for payment status
- Reduce outstanding accounts receivables of assigned customers
- Set up automated aging reports
- Audit billed charges for validity
- Work with internal teams to improve processes, discuss action plans, and/or contractual changes, and achieve organizational/department/team goals and objectives
Account receivable support
J.B. Hunt
10.2019 - 01.2021
- Contact via phone and e-mail internal and external customers to retrieve and image needed paperwork
- Maintain a working knowledge of organization and/or department procedures related to work performed
- Maintain/Retrieve/Manage information for efficiency and accuracy
- Understand and implement administrative systems, procedures, policies, and practices
- Communicate with people within and outside of the organization (answer questions, address concerns, resolve basic problems, etc.)
- Compile, copy, sort, and maintain files and records
Receptionist
Northwest Arkansas Urology
08.2019 - 10.2019
- Answer incoming calls, verify insurance, take payments
- Process medical records request
- Make reminder call for late payments
Customer Service Rep
Washington Regional Business Office
06.2018 - 05.2019
- Answer phone calls about customer billing, make reminder calls for late payments
- Review and decide what account qualify to move to the collections department
Call Center Agent
Community Clinic
04.2017 - 05.2018
- Present schedule appointments for patients, send messages to nurses or providers
- Confirm, r/s or cancel appointments per patient request
- Provide excellent customer service
Customer Service Rep
The Help Card
08.2015 - 03.2017
- Answering incoming calls from cardholders and third parties, responding knowledgeably to their questions pertaining to the terms of the cardholder’s agreements and their monthly billing statements
Customer Service Rep
Wells Fargo
04.2012 - 06.2014
- Answering incoming phone calls from customers whose vehicle was repossessed
- Provide amount to pay, location and all relevant information to recover vehicle
- Verify process completed and send release for vehicle
Phone Banker
Wells Fargo
05.2010 - 04.2012
- Answering incoming phone calls from customers
- Provide accurate information on their personal bank account
- Cross sell other products
Education
Computer and Information Systems course -
UEI College
09.2014
high school diploma -
george washington Prep high school
09.2003
Skills
- SELF MOTIVATOR
- MULTITASKING
- PROBLEM SOLVER
- CRITICAL THINKER
Activities
Chosen to be part of the Emerging Leaders in current employment.
Languages
Spanish
Native or Bilingual
Timeline
Accounts receivable Rep
J.B. Hunt
01.2021 - Current
Account receivable support
J.B. Hunt
10.2019 - 01.2021
Receptionist
Northwest Arkansas Urology
08.2019 - 10.2019
Customer Service Rep
Washington Regional Business Office
06.2018 - 05.2019
Call Center Agent
Community Clinic
04.2017 - 05.2018
Customer Service Rep
The Help Card
08.2015 - 03.2017
Customer Service Rep
Wells Fargo
04.2012 - 06.2014
Phone Banker
Wells Fargo
05.2010 - 04.2012
Computer and Information Systems course -
UEI College
high school diploma -
george washington Prep high school
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