Maria Flores
Fort Worth
Summary
Dynamic Service Manager with a proven track record at You Drive Auto, enhancing customer satisfaction through effective team leadership and innovative training programs. Skilled in problem-solving and data analysis, I successfully streamlined service operations, resulting in improved workflow and service delivery. Committed to fostering a positive work environment and achieving operational excellence.
Overview
5
5
years of professional experience
Work History
Service Manager
You Drive Auto
Fort Worth Tx
06.2025 - Current
- Supervised daily service operations, ensuring optimal customer satisfaction and efficient workflow.
- Developed and implemented training programs for service staff to enhance skill sets and performance.
- Collaborated with cross-functional teams to streamline communication and improve service delivery processes.
- Analyzed customer feedback and operational metrics to identify areas for improvement in service offerings.
Service Administrator
Fort Worth Mitsubishi
Fort Worth Tx
11.2024 - 06.2025
- Managed customer inquiries and resolved issues efficiently to enhance service satisfaction.
- Processed service orders and maintained accurate records in dealership management system.
- Coordinated service appointments, optimizing technician schedules for improved workflow.
- Assisted in inventory management of parts and supplies to ensure availability for repairs.
Collections Agent
Youdrive Auto
Fort Worth, TX
06.2024 - 11.2024
- Led collections team to improve recovery rates through targeted strategies and process enhancements.
- Streamlined account review processes, reducing overdue accounts by implementing effective follow-up procedures.
- Developed training programs for staff, improving team performance and ensuring adherence to compliance standards.
- Analyzed collection data to identify trends, informing strategic decisions and optimizing resource allocation.
Collections Manager
My Car Store
Fort Worth Tx
08.2023 - 06.2024
- Led collections team to improve recovery rates through targeted strategies and process enhancements.
- Streamlined account review processes, reducing overdue accounts by implementing effective follow-up procedures.
- Developed training programs for staff, improving team performance and ensuring adherence to compliance standards.
- Analyzed collection data to identify trends, informing strategic decisions and optimizing resource allocation.
Collections Agent
Ron Self Motor Company
Fort Worth, TX
09.2021 - 07.2023
- Managed customer accounts to ensure timely payments and resolve outstanding balances.
- Utilized collection software to track payment statuses and follow up on overdue accounts.
- Communicated effectively with clients to negotiate payment plans and settlements.
- Conducted research on account histories to identify trends in delinquency and improve recovery strategies.
Education
High School Diploma -
Diamond Hill Jarvis
Fort Worth, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Service Manager
You Drive Auto
06.2025 - Current
Service Administrator
Fort Worth Mitsubishi
11.2024 - 06.2025
Collections Agent
Youdrive Auto
06.2024 - 11.2024
Collections Manager
My Car Store
08.2023 - 06.2024
Collections Agent
Ron Self Motor Company
09.2021 - 07.2023
High School Diploma -
Diamond Hill Jarvis