Maria Flores-Sandoval
Jacksonville,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly Collections Representative with knowledge of negotiation techniques and collection methods. Ambitious, personable, and trustworthy.
Overview
2
2
years of professional experience
Work History
Collections Representative
Marine Federal Credit Union, Western Blvd
04.2024 - Current
- Achieved performance goals on consistent basis.
- Processed payments and contracts on accounts.
- Counseled debtors on payment options and arranged installment agreements.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Resolved challenging situations with friendly but firm strategies.
Member Solutions Specialist
Marine Federal Credit Union, Western Blvd
02.2024 - 04.2024
- Maintained compliance with company policies and procedures while handling sensitive customer data securely.
- Assisted members with account inquiries, providing accurate and up-to-date information to ensure a positive experience.
- Promoted a culture of continuous improvement within the team by encouraging feedback-sharing and implementing constructive suggestions from peers or supervisors.
- Conducted thorough research before responding to complex inquiries, ensuring accuracy in the provided information.
- Managed high call volume effectively, ensuring each member received prompt attention without compromising service quality.
- Increased membership growth by proactively identifying opportunities for upselling or cross-selling products services.
Sales Associate
Shoe Dept. Encore
04.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Accounting Assistant
Coastal Carolina Community College
10.2022 - 02.2024
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Inspected account books and recorded transactions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
Education
Associate of Arts - Accounting And Finance
Coastal Carolina Community College
Jacksonville, NC05.2024
Skills
- Mathematics skills
- Attention to Detail
- Skip Tracing
- Effective negotiator
- Accounting skills
- Relationship Building
- Active listening abilities
- Call center experience
- Sales experience
Languages
Spanish
Native or Bilingual
Timeline
Collections Representative
Marine Federal Credit Union, Western Blvd
04.2024 - Current
Member Solutions Specialist
Marine Federal Credit Union, Western Blvd
02.2024 - 04.2024
Sales Associate
Shoe Dept. Encore
04.2023 - 02.2024
Accounting Assistant
Coastal Carolina Community College
10.2022 - 02.2024
Associate of Arts - Accounting And Finance
Coastal Carolina Community College