Maria Flores-Sandoval
Jacksonville,NC
Summary
Dedicated professional with strong multitasking skills and a willingness to take on new challenges to support team goals. Known for ambition, approachability, and reliability, with a talent for efficient time management and effective problem-solving. Demonstrated ability to thrive in fast-paced settings while maintaining a positive attitude and building collaborative relationships.
Overview
3
3
years of professional experience
Work History
Collections Representative
Marine Federal Credit Union
04.2024 - Current
- Resolved challenging situations with friendly but firm strategies.
- Forged positive relationships with clients, understanding their unique situations while effectively managing outstanding debts.
- Proficiently navigated industry-specific software tools for efficient tracking, reporting, and analysis of collection efforts.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Member Solutions Specialist
Marine Federal Credit Union
02.2024 - 04.2024
- Maintained compliance with company policies and procedures while handling sensitive customer data securely.
- Assisted members with account inquiries, providing accurate and up-to-date information to ensure a positive experience.
- Promoted a culture of continuous improvement within the team by encouraging feedback-sharing and implementing constructive suggestions from peers or supervisors.
- Conducted thorough research before responding to complex inquiries, ensuring accuracy in the provided information.
- Managed high call volume effectively, ensuring each member received prompt attention without compromising service quality.
- Increased membership growth by proactively identifying opportunities for upselling or cross-selling products services.
Accounting Assistant
Coastal Carolina Community College
10.2022 - 02.2024
- Maintained clean and organized files by keeping accounts payable records up-to-date.
- Completed payroll functions to facilitate accurate and prompt staff payments.
- Inspected account books and recorded transactions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
Education
Associate of Arts - Accounting And Finance
Coastal Carolina Community College
Jacksonville, NC05.2024
Skills
- Mathematics skills
- Attention to Detail
- Assertiveness
- Relationship Building
- Active listening abilities
- Adaptability and flexibility
- Sales experience
- Effective communication
LANGUAGES
Spanish
Native or Bilingual
Timeline
Collections Representative
Marine Federal Credit Union
04.2024 - Current
Member Solutions Specialist
Marine Federal Credit Union
02.2024 - 04.2024
Accounting Assistant
Coastal Carolina Community College
10.2022 - 02.2024
Associate of Arts - Accounting And Finance
Coastal Carolina Community College
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