MARIA FLORES DE LUNA
Summary
Bilingual Patient Service Representative dedicated to providing superior support for patients in need of reliable information regarding scheduling appointments, insurance coverage, finance options and documentation requirements. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Patient Service Representative position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Patient Service Associate
TEXAS PERINATAL GROUP AUSTIN
07.2017 - 05.2018
- Greeted all incoming patients
- Conducted patients' in/out, patients' registrations
- Verified patients' insurance
- Processed patients' payments via cash &/or debit/credit cards
- Document scanning
- Scheduled patients' follow-up appointments
- Obtained authorization & referral information
- Cross-trained in all departments
- Daily closing of the day responsibilities
- Processed & printed end of day reports.
Customer Service Rep
ABC PEST CONTROL
11.2016 - 05.2017
- Answered customers' questions
- Scheduled customers' service appointments
- Resolved customers' grievances
- Scheduled customers' follow up appointments.
Patient Service Associate
AUSTIN FIRST STEPS HIGH RISK FOLLOW-UP
01.2011 - 02.2016
- Greeted and directed patients to examination rooms
- Verified patients' insurance coverage
- Scheduled patients' appointments
- Made appointment reminder calls
- Obtained patients' addresses, contact details, insurance information and medical history
- Processed credit card payments
- Maintained patient data up-to-date and verify patient information at every visit
- Met daily deadlines, as well as, end of month
- Prepared bank deposits
- Cross-trained in all departments
- Balanced daily cash deposits
- Closing of the day and end of day reports.
Supervisor
GOODWILL INDUSTRIES OF CENTRAL TEXAS
11.2009 - 11.2010
- Managed retail Including cashiers and people working on the floor
- Ensured all pricing was correct
- Created store displays
- Coached, counseled, trained, and disciplined employees
- Conducted employee's daily on-the-job performances
- Inventory Control, kept up with fluctuating supply and demand.
Sales / Customer Service Rep
MATHIS BROTHERS FURNITURE
07.2009 - 07.2009
- Greeted all incoming customers and suppliers
- Directed customers to their areas of interests
- Answered customers' questions about furniture & accessories
- Wrote up sales orders
- Accepted customers' payments via cash or debit/credit cards.
Office Manager
AVILAS GARDEN ART
03.2002 - 03.2009
- Greeted incoming customers and suppliers
- Took customers' order via phone
- Placed routine/standard merchandise and custom orders
- Invoice processing
- Inventory control
- Interviewed, hired, trained, & disciplined new hires
- Coached & mentored current sales staff.
Education
2 years college, technical or vocational school - Medical Assistant
United Education Institute
Ontario, California12.2001
Skills
Customer Service
Patient Registration
Patient confidentiality
Insurance Verification
Appointment Scheduling
Scheduling appointments
References
- Violet Beltran, Office Manager, Austin's First Steps High Risk Follow-Up Clinic, (512) 743-1283
- Jennifer Pineda, Former co-worker, Austin's High Step Risk Follow-Up Group Austin, (512) 701-9490
- Elizabeth Gomez, Former co-worker, Texas Perinatal Group Austin, (512) 701-9490
- Kelli Webb, Former co-worker, Texas Perinatal Group Austin, (512) 461-7741
Timeline
Patient Service Associate
TEXAS PERINATAL GROUP AUSTIN
07.2017 - 05.2018
Customer Service Rep
ABC PEST CONTROL
11.2016 - 05.2017
Patient Service Associate
AUSTIN FIRST STEPS HIGH RISK FOLLOW-UP
01.2011 - 02.2016
Supervisor
GOODWILL INDUSTRIES OF CENTRAL TEXAS
11.2009 - 11.2010
Sales / Customer Service Rep
MATHIS BROTHERS FURNITURE
07.2009 - 07.2009
Office Manager
AVILAS GARDEN ART
03.2002 - 03.2009
2 years college, technical or vocational school - Medical Assistant
United Education Institute
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