Maria Fodor
Kent
Summary
Dynamic Assistant Manager at Dunkin' Brands with a proven track record in conflict resolution and employee training. Skilled in budgeting and finance, I successfully enhanced customer satisfaction and streamlined operations. My adaptability and effective communication fostered a motivated team, driving performance and achieving operational excellence.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dunkin' Brands
Seminole
08.2023 - Current
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Communicated regularly with customers to gain insights into their needs.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Monitored employee attendance records, timekeeping, and payroll information.
- Established processes for monitoring customer satisfaction levels.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated cash registers accurately and efficiently while ensuring proper money handling procedures were followed.
- Managed payroll records, budgets, cash handling processes and financial reports.
Server
Dominics Italian Restaurant
Medina
10.2020 - 07.2023
- Followed health safety guidelines when preparing and serving food products.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked food before serving it to customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
Education
Associate of Business Administration - Buisness
St Petersburg Community College
Seminole, FLSkills
- Workload management
- Employee training
- Team building
- Conflict resolution
- Effective communication
- Budgeting and finance
- Decision-making
- Adaptability and flexibility
- Employee scheduling
- Cost control
- Promotional planning
- Goal setting
- Rewards program oversight
- Team motivation techniques
- Multitasking and organization
- Process improvement strategies
- Staff management
- Schedule oversight
- Recruiting and interviewing
- Team motivation
- Financial reporting
- Task delegation
- Google drive
- Policy enforcement
- Verbal and written communication
Affiliations
- Outdoors enjoyer
- Kind and energetic person
- Practicing Catholic
Accomplishments
- Moved from crew member to manager within six months.
Certification
- ServSafe certification in Florida
Languages
English
Native/ Bilingual
Timeline
Assistant Manager
Dunkin' Brands
08.2023 - Current
Server
Dominics Italian Restaurant
10.2020 - 07.2023
Associate of Business Administration - Buisness
St Petersburg Community College
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