Maria Forth
North Aurora
Summary
Motivated individual with strong communication, problem-solving, and organizational skills. Brings reliability and initiative to all tasks, eager to learn and contribute effectively. Committed to supporting team goals and enhancing client experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Client Service Representative
H&R Block
North Aurora, IL
01.2026 - 04.2026
- Assisted clients with tax preparation and filing processes, ensuring compliance with regulations.
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Educated clients on tax credits and deductions to maximize their refunds.
- Processed client information accurately using H&R Block software systems for streamlined service delivery.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Scheduled appointments and managed client communications effectively for optimal service delivery.
Caregiver
Cornerstone Caregiving
Wheaton, IL
06.2025 - 01.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Communicated effectively with clients to build trust and rapport.
- Maintained cleanliness and organization in client environments to promote well-being.
- Monitored clients' health and reported changes to healthcare professionals promptly.
- Supported medication management by reminding clients of schedules and dosages.
- Adapted caregiving techniques based on individual client needs and preferences.
- Documented daily activities and observations accurately for continuity of care.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Hostess
Honey Berry Pancakes and Cafe
Warrenville, IL
04.2024 - 11.2024
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed waitlist effectively to optimize dining flow.
- Maintained cleanliness and organization of dining area and entrance.
- Assisted in training new hostesses on operational procedures.
- Handled customer inquiries and resolved concerns promptly.
- Monitored reservation system for efficient table management.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Arts - Arts Management
Columbia College
Chicago, ILSkills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Client relations
- Complaint handling
- Document and records management
Certification
, [Company Name] - [Timeframe]
Timeline
Client Service Representative
H&R Block
01.2026 - 04.2026
Caregiver
Cornerstone Caregiving
06.2025 - 01.2026
Hostess
Honey Berry Pancakes and Cafe
04.2024 - 11.2024
Bachelor of Arts - Arts Management
Columbia College