Maria Fout
London,OH
Summary
Proven in enhancing workplace safety and customer engagement, I used my management support skills to elevate quality assurance standards. Expert in cash handling and issue resolution, I boosted operational efficiency and customer satisfaction, showcasing a blend of hard and soft skills critical for high-paced environments.
Overview
10
10
years of professional experience
Work History
Associate
Stanley Electric
London, OH
06.2020 - 07.2023
- Assemble the Honda tail lights as I moved them down the assembly line
- Inspect the quality of the tail lights
- Repair tail lights that were below our standard of quality
- Maintain a clean, safe, productive work space
- Page maintenance and log downtime when having issues with the machines
Shift Lead
KFC
London, OH
05.2019 - 10.2019
- Assisted in the training of new employees.
- Monitored employee performance and provided feedback on areas for improvement.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Ensured that all safety protocols were followed at all times.
- Provided guidance and support to other team members as needed.
- Responded to customer inquiries and complaints in a professional manner.
- Identified opportunities for operational improvements and communicated them to management.
- Conducted regular inventory checks to maintain accurate stock levels.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Participated in weekly meetings with management team to discuss strategies and goals.
Cashier
Speedway
03.2019 - 09.2019
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
Associate
Stanley Electric
London, OH
01.2019 - 03.2019
- Tested power boards for Honda head lights.
- Packaged power boards in a secure manner.
- Ensure a clean, safe, unobstructed work space.
Crew Member
Wendy's
London, OH
12.2017 - 01.2019
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, and answered questions regarding menu items.
Fuel Station Attendant
Kroger
London, OH
04.2017 - 10.2017
- Greeted customers, answered questions and provided assistance.
- Verified customer identification for age-restricted products.
- Assisted customers with issues.
- Assisted in training new employees on proper operating procedures.
- Operated cash register to process payments and issue receipts.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Monitored fuel tanks to maintain adequate supply levels.
- Performed daily inventory checks of merchandise and supplies.
- Stocked coolers with beverages, snacks, cigarettes and other items.
Crew Member
Wendy's
London, OH
04.2013 - 04.2017
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Resolved customer complaints in a professional manner.
Education
High School Diploma -
London High School
London, OH05-2016
Skills
- Management Support
- Workplace Safety
- Customer Service
- Quality Assurance
- Cash Handling
- Issue Resolution
- Work Planning and Prioritization
- Customer Engagement
Timeline
Associate
Stanley Electric
06.2020 - 07.2023
Shift Lead
KFC
05.2019 - 10.2019
Cashier
Speedway
03.2019 - 09.2019
Associate
Stanley Electric
01.2019 - 03.2019
Crew Member
Wendy's
12.2017 - 01.2019
Fuel Station Attendant
Kroger
04.2017 - 10.2017
Crew Member
Wendy's
04.2013 - 04.2017
High School Diploma -
London High School