Maria Galvan-Navarro
Marshall,TX
Summary
Adept at enhancing customer satisfaction, I leveraged problem-solving abilities and active listening at S4 Communications to resolve disputes and boost loyalty. Skilled in documentation and customer relations, my approach led to significant improvements in service delivery, demonstrating a commitment to excellence and a results-driven mindset. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
S4 Communications
Longview, TX
08.2022 - 10.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
CNA
Longview Regional Medical Center
Longview, TX
04.2019 - 04.2021
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Cashier
Peking Chinese Restaurant
Marshall, TX
09.2014 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Marshall High School
Marshall, TX06.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Documentation
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
S4 Communications
08.2022 - 10.2023
CNA
Longview Regional Medical Center
04.2019 - 04.2021
Cashier
Peking Chinese Restaurant
09.2014 - 04.2019
High School Diploma -
Marshall High School