Maria Garcia
Lubbock,Texas
Summary
Encouraging manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
Work History
Front End Supervisor
The Home Depot Store 6827
11.2022 - Current
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Monitored cash drawers in 26 checkout stations to verify adequate cash supply.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build personalized shopping experience and future business opportunities.
- Coach cashiers and train on methods for handling various aspects of sales with our monthly accuracy carts, complicated issues, and difficult customers.
- Oversee cashiers' performance in GET, correct problems in cashier metrics, and increase efficiency to maintain productivity in recoveries.
- Mentored associates to enhance professional development and accountability in workplace.
- Trained cashiers in successful strategies to meet operational and sales targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Customer Order Specialist
The Home Depot Store 6827
02.2021 - 11.2022
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing installs.
- Reassured specials order product arrived safe and not damaged that could delay install for customer.
- Fielded over ten plus customer complaints daily and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Positively engaged with customers to understand needs and responded appropriately to questions.
- Contacted two to three vendors per day to determine shipping dates and availability for specific items to notify customers.
Pro Account Sales Associate
The Home Depot Store 505
09.2020 - 02.2021
- Was assigned to manage and enhance Pro accounts, was responsible for developing one on one relationships with and selling product to industrial, commercial and other professional customers.
- Would promote several Home Depot services to include commercial account credit card for new business owners seeking commercial credit, Home Depot consumer credit card, Pro-Extra revolving charge, and Project Loans.
- Built Pro customer loyalty and retention by delivering excellent shopping experiences.
Service Desk Lead/ Backup Bookkeeper
The Home Depot Store 505
02.2020 - 09.2020
- As service desk lead, had knowledge of policies, procedures and duties related with customers transactions, special orders, returns, aged will calls, book and physical inventories.
- Conducted weekly inventories to ensure customers merchandise was accurate and ready for pick-up, help reduce of inventory discrepancies throughout store while also reducing shrink and increasing Comp % for store.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- As back up bookkeeper, maintained front end stocked with cash for days sales.
- Maintained and processed invoices, deposits, and money logs.
Hardware Associate
The Home Depot 505
08.2019 - 02.2020
- Assisted Customers with finding products that they needed, learned to cross train in plumbing, electrical, and garden. Listened to customer needs and desires to identify and recommend optimal products.
- Maintaining shelves stocked and maintaining overheads clean.
- Security tagged approximately over thirty-five thousand dollars worth of product on a weekly basis to reduce theft while ensuring our inventory levels were maintained accurate to maximize customer shopping experience.
- Created inviting environment for customers by maintaining store organization, clean, safe and free of hazards.
Millworks Specialist
The Home Depot 505
11.2018 - 07.2019
- Met measures and leads, custom build doors and windows for the customers current and future projects. Followed up with quotes and after sales until customer received their custom products. Assisted customers with making optimal choices for construction, renovation and addition plans.
- Home visits to help out customers with warranty issues and making sure customers received the best customer service we could provide.
- Prepared invoices, processed payments and set up plans for remaining account balances.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
Asst. ASDS/Back up Cashier/Pro Cashier
The Home Depot Store 1061/505
04.2016 - 10.2018
- Responsible for verifying ASDS associates schedules, and assisting in orientations and training processes.
- Assisted in creating productive work environment by ensuring maintenance on hiring kiosk, break room, training room, and communication boards were revised on weekly basis.
- Was responsible for ensuring that hourly HR records are properly sent to the HR on a timely manner.
- Greeted customers entering establishment and resolved any question during their visit.
- Receive payment by cash, check, credit cards, and automatic debits.
- Operated cash register, assisted customer during check out to ensure they had a great shopping experience. Accountable for handing large sums of money while maintaining accurate count of register transactions.
Skills
- Customer Service
- File Management
- Administrative Support
- Cash Counting
- Operations
- Complaint Resolution
Timeline
Front End Supervisor
The Home Depot Store 6827
11.2022 - Current
Customer Order Specialist
The Home Depot Store 6827
02.2021 - 11.2022
Pro Account Sales Associate
The Home Depot Store 505
09.2020 - 02.2021
Service Desk Lead/ Backup Bookkeeper
The Home Depot Store 505
02.2020 - 09.2020
Hardware Associate
The Home Depot 505
08.2019 - 02.2020
Millworks Specialist
The Home Depot 505
11.2018 - 07.2019
Asst. ASDS/Back up Cashier/Pro Cashier
The Home Depot Store 1061/505
04.2016 - 10.2018
Similar Profiles
Adriana JimenezAdriana Jimenez
Customer Service Representative at The Home Depot Store 6375Customer Service Representative at The Home Depot Store 6375
Princess MayPrincess May
Customer Service Representative at The Home Depot StoreCustomer Service Representative at The Home Depot Store
Angelina HerronAngelina Herron
Sales Associate at The Home Depot StoreSales Associate at The Home Depot Store
Cynthia MeadowsCynthia Meadows
RN Case Manager at Beyond Faith HomecareRN Case Manager at Beyond Faith Homecare
Dylan ElliottDylan Elliott
Handyman Assistant at Tigris Holdings LLCHandyman Assistant at Tigris Holdings LLC