Maria Garcia
San Antonio,TX
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. I am a hard worker, quick learner, and ability to assume responsibility. I work well under pressure as part of a team. I have the ability to work in a fast-paced, intense environment smoothly. I'm responsible, efficient, and flexible. I'm polite respectful, have courteous manners, and am always well-groomed in appearance.
Overview
34
34
years of professional experience
Work History
Sales Associate
Zales Outlet
09.2019 - 11.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Conducted regular competitor analysis to stay informed about market trends, adjusting pricing strategies accordingly for optimal results.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
Sales Associate
Saks Fifth Avenue
06.2011 - 01.2018
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Managed returns and exchanges, resolving customer issues promptly and professionally.
- Promoted store loyalty program to customers, resulting in increased membership sign-ups and repeat business.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Handled high volume transactions during peak periods without compromising service quality or accuracy.
- Built rapport with customers through active listening skills, leading to strong relationships and return visits.
- Contributed to loss prevention efforts by monitoring suspicious activity and reporting concerns promptly.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers by answering questions and fulfilling requests.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Operated POS terminals and cash drawer balancing.
Counter Manager
Macy’s
12.2007 - 06.2011
- Led a team of beauty advisors to achieve sales targets and deliver exceptional customer service.
- Collaborated with store management to develop marketing strategies for promoting new cosmetic lines.
- Recruited trained, and mentored new employees, fostering a high-performance team environment.
- Implemented visual merchandising standards, resulting in an attractive and organized cosmetic counter display.
- Assessed client needs through active listening and targeted questioning, recommending suitable products accordingly.
- Maintained up-to-date knowledge on industry trends and competitor offerings to provide informed guidance to customers.
- Organized in-store events to showcase new products, driving sales growth and increased brand awareness.
- Developed strong relationships with vendors, negotiating favorable terms for product orders and deliveries.
- Achieved sales goals consistently by employing effective selling techniques and product knowledge expertise.
- Ensured compliance with company policies and procedures while managing daily operations at the cosmetic counter.
- Provided exceptional customer service by addressing concerns promptly and maintaining a professional demeanor under pressure.
- Served as a liaison between cosmetic brands representatives and store management, facilitating productive communication on product offerings and sales strategies.
- Planned and prepared for special events, adjusting employee schedules and inventory to achieve smooth, efficient department operations.
- Recruited, trained and supported cosmetic counter team members, emphasizing company policies, product knowledge and departmental goals across staff.
Store Manager
Dots Fashions
02.2002 - 12.2007
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Streamlined store operations through the implementation of efficient scheduling systems, task delegation, and performance monitoring.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store organization, maintenance, and purchasing functions.
- Completed routine store inventories.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Submitted orders for new inventory.
- Trained team members in successful strategies to meet operational and sales targets.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Approved regular payroll submissions for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Store Manger
Motherhood Maternity
04.1990 - 02.2002
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented successful staff incentive programs to motivate employees.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Managed inventory control, cash control, and store opening and closing procedures.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Created employee schedules to align coverage with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Mentored team members to enhance professional development and accountability in workplace.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Oliver Wendell Holmes
San Antonio, TXSkills
- Payment Processing
- Product Sales
- Business Development
- Inventory Control
- Upselling
- Sales Development
- Contract Preparation
- Order Processing
- Problem-Solving
- Retail Store Operations
- Customer Service
- Excellent People Skills
- Guest Relations
- Relationship Selling
- Outgoing Personality
- Fraud Detection
- Conflict Resolution
- Reliable and Punctual
- Merchandising Understanding
- Sales Expertise
- Shipment Processing
- Point of Sale Operation
- POS System Operation
- Money Handling
- Adapt to Diverse Groups
- Flexible Schedule
- Listening Skills
- Exceptional Customer Service
- Store Opening and Closing
- Complex Problem-Solving
- Teamwork and Collaboration
- Cash Handling Accuracy
- Multi-Tasking Strength
- Professional Demeanor
- Verbal/Written Communication
- Creative Thinking
- Friendly and Helpful
Timeline
Sales Associate
Zales Outlet
09.2019 - 11.2023
Sales Associate
Saks Fifth Avenue
06.2011 - 01.2018
Counter Manager
Macy’s
12.2007 - 06.2011
Store Manager
Dots Fashions
02.2002 - 12.2007
Store Manger
Motherhood Maternity
04.1990 - 02.2002
High School Diploma -
Oliver Wendell Holmes