Maria Garcia
Victorville,CA
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
25
25
years of professional experience
Work History
Customer Service Cashier
Circle K
06.2024 - Current
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions
- Used POS system to enter orders, process payments and issue receipts
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed
- Handled cash with high accuracy and took care to check bills for fraud
- Met customer service goals and exceeded customer expectations
- Maintained a clean and organized workspace, promoting a welcoming environment for customers
Fast Food Manager
Tams Burgers
07.2013 - 04.2022
- Created and implemented policies to achieve customer satisfaction and maintain food service standards
- Correctly calculated inventory and ordered appropriate supplies
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Managed staff schedules and maintained adequate coverage for all shifts
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business
- Reconciled cash and credit card transactions to maintain accurate records
- Proved successful working within tight deadlines and a fast-paced environment
- Worked flexible hours across night, weekend, and holiday shifts
- Learned and adapted quickly to new technology and software applications
Packaging Associate
Amway
09.2009 - 01.2011
- Packed, weighed and shipped items per customer specifications
- Inspected items for defects and damage
- Labeled, recorded, and inspected packaging to prepare for shipment or storage
- Assisted with quality and production process improvements to support new packaging initiatives
- Strengthened communication between team members resulting in improved collaboration to complete tasks efficiently
- Operated tape machines, scales and label printers to package items correctly
- Organized items on racks, shelves and bins to maintain established order
- Learned and followed warehouse safety protocols to prevent injuries and accidents
- Proved successful working within tight deadlines and a fast-paced environment
Mail Sorter
DHL Supply Chain
05.2007 - 08.2009
- Received and sorted incoming mail, ensuring accurate delivery to intended recipients
- Operated postal machines, including postage meters and mail-processing machines
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy
- Reviewed incoming mail for proper date, postage and barcode scans
Fast Food Manager
Yellow Basket
03.2000 - 02.2007
- Created and implemented policies to achieve customer satisfaction and maintain food service standards
- Correctly calculated inventory and ordered appropriate supplies
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Reconciled cash and credit card transactions to maintain accurate records
Education
High School Diploma -
Centennial High School
Compton, CA06.1995
Skills
- Customer Service
- Customer Satisfaction
- Reliability and punctuality
- Patience and composure
- Cash Management
- Refund handling
- POS System Operation
Timeline
Customer Service Cashier
Circle K
06.2024 - Current
Fast Food Manager
Tams Burgers
07.2013 - 04.2022
Packaging Associate
Amway
09.2009 - 01.2011
Mail Sorter
DHL Supply Chain
05.2007 - 08.2009
Fast Food Manager
Yellow Basket
03.2000 - 02.2007
High School Diploma -
Centennial High School
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