Maria Garcia
Chelsea,MA
Summary
Proven to enhance dining experiences through meticulous attention to cleanliness and customer service, notably at The Palm Restaurant. Excelled in teamwork and safe food handling, contributing to significant service efficiency. Demonstrated exceptional ability to prioritize tasks and collaborate, ensuring guest satisfaction and operational excellence.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server Assistant
The Palm Restaurant
03.2022 - Current
- Greeted customers warmly to provide exceptional customer service.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Delivered customer orders promptly and with attention to accuracy and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
- Assisted servers in meeting customers'' needs by refilling drinks, providing condiments, and addressing any concerns.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Provided support during large events or private parties by setting up banquet areas according to specific requirements or themes.
- Consistently exceeded expectations in maintaining high standards of cleanliness throughout the restaurant during busy shifts.
Food Server Assistant
Aquitaine Bar & Bistro Boston
06.2019 - 03.2022
- Improved overall restaurant efficiency by consistently refilling condiments, replacing flatware, and tending to other tasks in a timely manner.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously without compromising attention to detail or customer satisfaction.
- Anticipated guest needs proactively, offering assistance before being asked to improve the overall dining experience.
- Implemented proper food handling procedures consistently, ensuring compliance with local health codes and industry standards.
- Worked closely with servers to accommodate large parties effectively while maintaining quality service for all guests during peak hours.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
Food Runner
Eastern Standard Restaurant
04.2018 - 11.2019
- Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
- Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
- Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
- Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
- Greeted customers and provided outstanding customer service.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
- Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
Restaurant Busser
Toscano Beacon Hill
04.2016 - 04.2019
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Supported the overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Contributed to smooth restaurant operations by promptly resetting tables for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Helped servers expedite food orders during busy hours by running food from the kitchen quickly and accurately.
- Collaborated with kitchen staff to ensure dishes were properly sorted and returned to the dishwashing area.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
Education
GED -
Bunker Hill Community College
Chelsea, MA09.2017
Skills
- Positive and Friendly Attitude
- Willing to Learn
- Teamwork and Collaboration
- Attention to Detail
- Responsible and Trustworthy
- Customer Service
- Cleanliness standards
- Safe Food Handling
- Service prioritization
- Food Running
- Station Preparation
- Food Safety
- Basic Math
- Quality Control
- Dining area maintenance
- Table setting knowledge
- Memory retention
- Menu Memorization
- Food safety practices
- Time Management
Certification
Servsafe Alcohol, Servsafe Food, Servsafe Allergens.
Languages
English
Limited Working
Spanish
Native or Bilingual
Timeline
Server Assistant
The Palm Restaurant
03.2022 - Current
Food Server Assistant
Aquitaine Bar & Bistro Boston
06.2019 - 03.2022
Food Runner
Eastern Standard Restaurant
04.2018 - 11.2019
Restaurant Busser
Toscano Beacon Hill
04.2016 - 04.2019
Servsafe Alcohol, Servsafe Food, Servsafe Allergens.
GED -
Bunker Hill Community College
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