Maria Garcia
New York,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
15
15
years of professional experience
Work History
Front Desk Agent
Washington Dulles Airport Marriott
Sterling, Va, VA
01.2017 - 12.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed and maintained positive relationships with guests for satisfaction.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
Sales Associate
Nordstrom Rack
04.2015 - 01.2017
- Managed returns, exchanges and refunds in accordance with store policy.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Sales Associate
Solid Gold Jewelry
07.2007 - 08.2015
- Managed returns, exchanges and refunds in accordance with store policy.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
ClIP Program -
La Guardia Community College
New York, NY06.2014
High School Diploma -
Dagia Abinader High School
Dominican Republic 08.1998
Skills
- Registration
- Office Management
- POS Systems
- Issue Identification
Excellent communication skills
Languages
Spanish
Timeline
Front Desk Agent
Washington Dulles Airport Marriott
01.2017 - 12.2022
Sales Associate
Nordstrom Rack
04.2015 - 01.2017
Sales Associate
Solid Gold Jewelry
07.2007 - 08.2015
ClIP Program -
La Guardia Community College
High School Diploma -
Dagia Abinader High School