Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maria Gentolizo

Keller

Summary

Dynamic and results-driven professional with a strong background in customer service and cash handling at 7-11 Convenience Store. Proven ability to enhance customer satisfaction and drive sales through effective communication and strategic merchandising. Skilled in maintaining cleanliness and compliance with health standards, ensuring a welcoming environment for all guests.

Overview

9
9
years of professional experience

Work History

Cashier

7-eleven
07.2016 - 08.2018
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Sales Associate

Murphy USA Gas Station
09.2018 - 01.2019
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Assistant Store Manager

7-eleven Convenience Store
03.2019 - 08.2021
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
  • Interacted well with customers to build connections and nurture relationships.

Housekeeper

Courtyard by Marriott Hotel
08.2021 - 03.2023
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.

Retail Sales Associate Cashier

7-eleven Store
03.2023 - 01.2024
  • Assisted customers by answering questions and fulfilling requests.
  • Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
  • Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor well stocked.
  • Processed transactions quickly, ensuring customer satisfaction and smooth checkout experience.

Gas Station Cashier

Walmart Super Center
01.2024 - 10.2024
  • Assisted customers with fuel pump issues, resolving problems quickly for seamless service.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Maintained a clean and organized work environment, contributing to overall station appearance and customer experience.

Gas Station Clerk

7-11 Convenience Store
10.2024 - Current
  • Maintained clean and orderly work station.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Used POS system to enter orders, process payments and issue receipts.
  • Promoted special offers and discounts to customers to maximize sales.

Education

High School Diploma -

Northwest Highschool ISD
2301 Texan Drive Justin, TX 76247
06-2015

Skills

  • Customer service and assistance
  • Cleanliness and hygiene
  • Stocking shelves
  • Cleaning techniques
  • Health and safety compliance
  • Hospitality background
  • Multi-tasking strength
  • Cash handling
  • Customer assistance
  • Cash register operation

Timeline

Gas Station Clerk

7-11 Convenience Store
10.2024 - Current

Gas Station Cashier

Walmart Super Center
01.2024 - 10.2024

Retail Sales Associate Cashier

7-eleven Store
03.2023 - 01.2024

Housekeeper

Courtyard by Marriott Hotel
08.2021 - 03.2023

Assistant Store Manager

7-eleven Convenience Store
03.2019 - 08.2021

Sales Associate

Murphy USA Gas Station
09.2018 - 01.2019

Cashier

7-eleven
07.2016 - 08.2018

High School Diploma -

Northwest Highschool ISD

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Maria Gentolizo