Maria Gisela Ribera
Naples
Summary
Highly motivated Customer Service and Sales Representative with experience building strong client relationships, driving sales growth, and delivering exceptional service. Skilled in product knowledge, account management, and problem-solving, with a proven ability to increase customer satisfaction, retention, and revenue.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
Work History
Sales Representative
UMI Stone
Naples
07.2024 - Current
- Greet and welcome clients upon arrival, ensuring a positive and professional showroom experience.
- Gather project details by identifying client needs, including project scope, material preferences, and specific natural stone or surface selections.
- Coordinate and prepare slab viewings by ensuring materials are pulled, organized, and ready prior to client appointments.
- Create and distribute customer selection sheets for various areas of the home, communicating selections with homeowners, designers, and builders.
- Prepare and send pricing information and material details to fabricators for project estimates and production.
- Monitor pending and expiring orders, conduct follow-up calls, and maintain ongoing communication with clients and industry partners.
- Respond promptly to emails, phone calls, and inquiries from homeowners, designers, builders, and fabricators.
- Maintain showroom presentation standards by ensuring displays are organized, clean, and fully stocked.
- Oversee showroom hospitality, including maintaining coffee service and ensuring a welcoming environment for visitors.
- Organize, replenish, and manage sample inventory, sample boxes, and product displays.
- Provide exceptional customer service while supporting project coordination from initial selection through order follow-up.
Sales Representative
Impact Quartz
Naples
01.2022 - 06.2024
- Develop and implement strategic sales initiatives to increase market share and strengthen customer relationships.
- Consistently exceed sales goals through proactive client engagement and exceptional customer service.
- Build and maintain strong relationships with homeowners, designers, builders, fabricators, and industry professionals.
- Educate clients on product features, benefits, and applications, helping them make informed purchasing decisions.
- Identify customer needs and recommend tailored surface solutions to meet project requirements.
- Generate new business opportunities while maintaining a high level of client retention and satisfaction.
- Collaborate with internal teams to ensure seamless project coordination and timely customer support.
- Stay informed on industry trends, product innovations, and market conditions to provide valuable insights to clients.
- Drive revenue growth through relationship-based selling and a customer-focused approach.
- Deliver outstanding showroom and sales experiences that enhance customer confidence and brand loyalty.
Loan Processor
Security Capital Ventures
Naples
01.2016 - 12.2021
- Regarded as one of the company’s most productive and accurate processors, handling an average of 22 files monthly.
- Provided expedient service cited as key to consistently high customer satisfaction of a 10% increase in referrals from 2018 to 2020.
- Was essential in developing company’s standard policies and procedures and best practice worksheets.
- Helped with business development by making sales calls on potential or existing customers as established in marketing plan to develop new business or retain existing business.
- Knowledgeable in commercial and residential mortgage processing, underwriting, and closing procedures.
- Commended by supervisors for having strict attention in detail finding major inaccuracies resulting in erroneous approvals.
- Analyze financials, credit history, and proforma in order to provide borrower feedback and to ensure effective presentation to underwriting.
- Worked with loan applicants to explain and assist in the approval/denial process.
Business Development Center Manager
Audi Volkswagen
Naples
08.2008 - 12.2015
- Maximize sales and profitability, answering and distributing the leads, oversee sales specialists and make sure they are following up with customers, accordingly, provide training to new hires on the sales team.
- Creating and maintaining the campaigns to properly follow up with the internet, phone and walk-in opportunities.
- In charge of responding and determining the appropriate automotive needs for online customer inquiries.
- Created email campaigns for both service and sales department for customer database email blasts.
- Made 200+ Outbound follow-up calls to our prospects daily, maintained lease contracts and followed through with service appointments or client needs after purchase to guarantee.
Education
Interior Design
The Institute of Interior Design At Southwest Florida
Fort Myers, FL 01.2008 - 05.2010
High School Diploma -
Barron Collier High School
Naples, FLSkills
- Product knowledge
- Strategic sales initiatives
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Networking skills
- Solutions planning
- Customer experience enhancement
- Inside and outside sales
Timeline
Sales Representative
UMI Stone
07.2024 - Current
Sales Representative
Impact Quartz
01.2022 - 06.2024
Loan Processor
Security Capital Ventures
01.2016 - 12.2021
Business Development Center Manager
Audi Volkswagen
08.2008 - 12.2015
Interior Design
The Institute of Interior Design At Southwest Florida
01.2008 - 05.2010
High School Diploma -
Barron Collier High School