Maria Glenn
Washington,DC
Summary
Dynamic Support Specialist with a proven track record at Destination DC, excelling in event logistics and guest services. Skilled in vendor coordination and compliance monitoring, I enhance operational efficiency while delivering exceptional customer service. Adept at problem-solving and fostering cross-functional collaboration to ensure seamless event execution.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Event Support Specialist
Destination DC
Washington, DC
01.2023 - Current
- Provide guest services and logistical support for high-profile conferences, including NACHW Capitol Hill Conference (Feb 2024).
- Assist with registration, check-in, wayfinding, and vendor coordination to ensure seamless operations.
- Monitor event spaces to uphold accessibility, safety, and compliance standards.
Independent Standardized Patient & Event Support
Vantage Tradeshow & Talent
Various Locations
02.2016 - Current
- Perform as a standardized patient for medical training programs, supporting healthcare professionals in diagnostic practice.
- Provide flexible event support for major conferences, including ASTRO Annual Meeting 2024 (Vision RT).
- Manage booth engagement, product demonstrations, and client-facing interactions on behalf of vendors.
Life Enrichment Assistant (Memory Care)
Ingleside at Rock Creek Engaged Living
Washington, DC
06.2025 - 08.2025
- Facilitated daily engagement activities tailored to residents with Alzheimer's and dementia.
- Supported therapeutic programs that enhanced memory stimulation, mobility, and emotional well-being.
- Assisted with resident safety, documentation, and family communication to ensure person-centered care.
Evening Concierge & Front Desk
Bozzuto Luxury Apartments
Washington, DC
11.2021 - 12.2023
- Delivered concierge services, including resident assistance, visitor check-ins, and vendor coordination.
- Maintained building security protocols, monitored entry access, and handled emergency calls.
- Provided administrative support, including scheduling amenities, package tracking, and resident communications.
Driver & Brand Ambassador
Lyft
Washington, DC
07.2019 - 11.2021
- Provided safe, reliable transportation while maintaining a high customer satisfaction rating.
- Represented Lyft brand through excellent service, assisting passengers with accessibility needs.
- Navigated high-demand routes, adapting to real-time traffic and rider requests.
Onboarding Facilitator
Instacart
Washington, DC
03.2016 - 06.2019
- Trained and onboarded new shoppers for Whole Foods and Giant accounts, teaching policies and best practices.
- Assisted in streamlining operations by documenting processes and answering escalated customer inquiries.
- Supported logistics and scheduling to ensure order accuracy and timely fulfillment.
Demonstration Specialist & Marketing Assistant
Whole Foods Market
Washington, DC
08.2011 - 03.2016
- Coordinated in-store product demonstrations and community outreach campaigns.
- Designed and distributed promotional materials in collaboration with the store marketing team.
- Enhanced customer engagement and sales through interactive product presentations.
Education
B.S. - Healthcare Services Management & Digital Media Arts
University of Maryland Global Campus
05-2029
A.A.S. - Marketing Management
Prince George's Community College
05-2027
Web Graphic Design Course Completion - College of Media Arts & Tech
Devry University Crystal City Campus
09-2012
Skills
- Patient & Guest Support
- Memory Care Assistance
- Community Health Outreach
- Event & Conference Logistics
- Vendor & Guest Coordination
- Safety & Compliance Monitoring
- Front Desk & Concierge Services
- Scheduling
- Multi-System Data Entry (EHR, CRM, Ticketing)
- Transportation & Dispatch Support
- Brand Representation
- Customer Service Excellence
- Crisis Response
- Problem Solving
- Cross-Functional Team Collaboration
Certification
- IGHI Community Health Worker Certification, 2025
- Alzheimer's Disease & Dementia Care Seminar Certification, 2025
- ProShow Customer Service Training, 2024
Timeline
Life Enrichment Assistant (Memory Care)
Ingleside at Rock Creek Engaged Living
06.2025 - 08.2025
Event Support Specialist
Destination DC
01.2023 - Current
Evening Concierge & Front Desk
Bozzuto Luxury Apartments
11.2021 - 12.2023
Driver & Brand Ambassador
Lyft
07.2019 - 11.2021
Onboarding Facilitator
Instacart
03.2016 - 06.2019
Independent Standardized Patient & Event Support
Vantage Tradeshow & Talent
02.2016 - Current
Demonstration Specialist & Marketing Assistant
Whole Foods Market
08.2011 - 03.2016
B.S. - Healthcare Services Management & Digital Media Arts
University of Maryland Global Campus
A.A.S. - Marketing Management
Prince George's Community College
Web Graphic Design Course Completion - College of Media Arts & Tech
Devry University Crystal City Campus