
Bilingual Front Office Assistant and Medical Receptionist with hands-on experience in patient coordination, insurance verification, and front desk operations within fast-paced clinical settings. Strong ability to manage scheduling, verify eligibility and benefits, and deliver efficient, patient-focused service. Detail-oriented, reliable, and committed to maintaining smooth office workflow and a professional environment. CPR certified with an active Fingerprint Clearance Card.
Verified insurance eligibility and benefits for a wide range of health plans, ensuring accurate patient coverage.
Coordinated with insurance providers to secure authorizations and confirm coverage details.
Managed patient scheduling and appointment confirmations to optimize daily operations.
Handled front desk responsibilities, including patient check-in, co-pay collection, and data accuracy.
Maintained a professional, patient-focused environment through clear and courteous communication.
Managed front desk operations, including patient check-in, verification of demographics, imaging (MRI/CT), and insurance eligibility.
Processed co-pays and coordinated payment plans with accuracy and attention to detail.
Handled high call volumes while maintaining a professional and patient-focused approach.
Optimized patient scheduling and registration processes to reduce wait times and improve clinic efficiency.
Implemented an enhanced scheduling system that improved workflow efficiency and saved physicians approximately 9 hours per month.
Managed expense reporting, deposits, and payroll processing, ensuring accuracy and timely completion. Performed monthly bank reconciliations and financial closings using QuickBooks. Monitored cash flow, prepared tax-related documentation, and reconciled credit card statements. Maintained accurate and up-to-date financial records in compliance with non-profit accounting standards.
Front desk operations
Patient coordination
Appointment scheduling
Medical reception
Customer service
Insurance verification
Intake and registration
Billing support
HIPAA compliance