Maria Godwin
Cocoa,FL
Summary
Adept at spearheading clinical and administrative operations, my tenure at STEWARD Multispecialty honed my expertise in medical records management and refined my relationship management skills. Recognized for enhancing workflow efficiency and achieving 100% billing accuracy, I excel in transforming healthcare practices into high-performing units.
Overview
16
16
years of professional experience
Work History
Project Coordinator
Steward Medical Group
Rockledge, FL
10.2020 - Current
- Collaborate with senior leadership on strategic planning initiatives related to future projects on a daily/weekly basis.
- Contributed ideas towards process improvements that would increase efficiency or productivity levels.
- Liaised between Surgery Plus Advocates and the Steward Specialty offices to ensure patients are scheduled for consults with our in-network Surgery Plus providers in a timely manner, and that providers have the records required.
- Generated weekly, reports summarizing Surgery Plus Consults and the surgeries that have been scheduled. Keeping the Report updated with changes and then updating Surgery Plus and Senior Leadership.
- Drafted presentations for the provider offices to keep them aware of the Surgery Plus protocols and workflows to follow with each patient scheduled.
- Ensure the CPT codes used for each surgery and in-office procedure are payable by collaborating with the AR Team.
- Troubleshot and resolve non-technical issues using support documentation and training with provider staff.
- Monthly meetings with project personnel to identify and resolve problems, and to update the Surgery Plus team on requirements for each provider office.
- Available by phone or email to patients and provider staff to help with any problems that may arise to find solutions.
Clinic Coordinator
STEWARD Multispecialty
Melbourne, FL
01.2017 - 07.2020
- Manage all administrative and referral coordination for a large multispecialty practice serving over 100 patients per day, including processing referrals, the intake and admissions process, utilization review, staffing, surgical/procedure scheduling, financial information, and medical records management.
- Manage complex surgical scheduling for up-to 12 surgeries per week/Urology; collaborated with the Hospital ensuring all clearances, labs, and radiology are completed prior to surgery dates, resulting in efficient surgical processes and clinic efficiency
- Enter multiple referrals per day into internal information system and expedited referrals and new patient admissions including scheduling New Patient appointments, conducting insurance verifications, and prior authorizations, resulting in increasing patient access to care
- Establish effective policies, procedures, and highly efficient workflow that enhanced compliance with insurance-based authorizations for all diagnostic procedures and improved patient safety
- Oversee up-to 100 patient check-ins and check-outs daily including processing patient referrals to specialists, diagnostic procedures, labs, and radiology
- Process financial and demographic information through appropriate Medicare and/or Medicaid systems to determine eligibility, prior authorizations, and benefit amounts and enter all demographic and insurance information in the electronic medical record with complete accuracy
- Train and coach new and existing staff members on all clinic procedures including referral process, prior authorizations, Check-In, and Check-Out Processing, achieving organizational efficiency and compliance
- Awarded Employee of the Week three times in recognition for exceptional Patient Care
- Supervised staff members, organized schedules and delegated tasks.
Office Manager
STEWARD MEDICAL GROUP/WUETHOFF
Rockledge, FL
01.2015 - 01.2017
- Held full responsibility for overseeing the daily operation and referral coordination of a Multispecialty Clinical Practice serving over 100 patients per day consisting of four physicians and fourteen employees
- Manage all administrative and clinical support operations including referrals, admissions, scheduling, surgical scheduling, billing, and charge entry processes
- Managed high-volume patient and physician schedules for four physicians practices; scheduled and coordinated surgical procedures including processing all preoperative diagnostics, clearances, and labs prior to surgery
- Trained and coached up to 10 new employees in all clinic operations, policies, and procedures that resulted improved compliance with all state and federal regulations
- Oversaw the revenue cycle managing all billing, coding, and charge entry procedures using ICD-10 and CPT coding that achieved 100% billing accuracy and reduced procedural denials
- Established and cultivated partnerships with physicians, specialists, and hospital staff and cultivated working relationships with patients and internal staff, achieving 100% customer satisfaction
- Launched and executed administrative and organizational policies and procedures, achieving operational efficiency and improved staff performance
- Prepared and managed up-to 1,000 patients paper charts for storage that resulted in effective organization and retrieval of medical records
Medical Assistant Clinical Secretary
WUESTHOFF MEDICAL CENTER, ROCKLEDGE
Rockledge, FL
01.2009 - 01.2015
- Supported all administrative and clinical procedures for high-volume medical clinic, including coordinating physician scheduling, referral coordination, prior authorizations, customer service, and medical records
- Supported complex clinical procedures including obtaining vital signs and educating patients on all in-office procedures
- Managed high-volume patient scheduling including daily appointments, labs, and surgical procedural scheduling that achieved workflow efficiency across the entire clinic
- Coordinated and expedited up-to 30 patient referrals daily, processing referrals for specialists, diagnostics labs, and radiology referrals
- Process all prior authorizations ensuring all authorizations are obtained prior to scheduling
- Support billing and charge entry procedures including verifying insurances, collecting copays, balancing patient accounts, and conducting End-of-Day closing procedures with complete accuracy
- Served as the Medical Assistant, supporting physicians during appointments and procedures including, rooming patients, obtaining vitals, updating medications lists that resulted in physician efficiency and improved care outcomes
- Delivered comprehensive patient education for all in-office procedures including Prostate Biopsies, Cystoscopies, and Ultrasounds that achieved increased patient knowledge and aftercare outcomes
Education
ABO Certified -
American Association of Medical Assistants
Basic X-ray Operator License (BMO) -
State of Florida
Skills
- Clinical and Administrative Support
- Medical Records Management
- Referral Coordination
- Staffing
- Workflow Processes
- Admissions
- Surgical Scheduling
- Pre- and Post-operative Scheduling
- Medical Billing
- Charge Entry
- Physician Scheduling
- HIPAA Compliance
- Medical Office Management
- Patient Education
- Medical Terminology
- Medical Assistant
- Relationship Management
- Insurance Authorizations
Timeline
Project Coordinator
Steward Medical Group
10.2020 - Current
Clinic Coordinator
STEWARD Multispecialty
01.2017 - 07.2020
Office Manager
STEWARD MEDICAL GROUP/WUETHOFF
01.2015 - 01.2017
Medical Assistant Clinical Secretary
WUESTHOFF MEDICAL CENTER, ROCKLEDGE
01.2009 - 01.2015
ABO Certified -
American Association of Medical Assistants
Basic X-ray Operator License (BMO) -
State of Florida
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