Maria Gonzalez
Saginaw
Summary
Customer care representative with over ten years of expertise experience in Customer Service. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional committed to building strong customer relations by providing excellent quality service to all customers.
Overview
18
18
years of professional experience
Work History
Texas Escrow Officer
First American Title Insurance Co
05.2015 - 09.2022
- Responsible for providing escrow information to clients and loan officers
- Scheduled closings for clients with a certified notary
- Handled incoming emails/mail/phone calls and ensured they were answered within a timely manner
- Communicated requirements and title exception information to clients
- Followed industry standard escrow procedures and maintained awareness of regulations governing the escrow process
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings
- Returned executed loan packages to lender for review and approval in accordance with lender instructions
- Monitored pipelines to track and log status of loans
Escalation Liaison
Rels Settlement Services
10.2011 - 04.2014
- Make effective use of the dialing system to increase accurate party contacts per file
- Responded in a timely manner to all incoming emails and questions for clients
- Resolved all escalated concerns to customer satisfaction
Account Manager
Santander Consumer USA
06.2006 - 06.2011
- Attempted to collect debt in accordance to all state and federal laws
- Make effective use of the dialing system to increase accurate party contacts
- Ensure accounts are worked according to business strategy and within Quality Assurance guidelines
- Educated customer on the terms and conditions of the contract
Scanner Clerk
Tarrant County Family Law Center
01.2005 - 10.2006
- Filed documents containing sensitive information
- Helped customers and lawyers who had concerns or questions on a case file, scanned paper files into computer files to gain clearer and quicker access
- Answered incoming calls and questions regarding customer care
Education
Diamond Hill Jarvis High School
Fort Worth, Texas05.2004
Skills
- Serve Customer Needs
- Verify Agreements
- Customer Satisfaction
- Microsoft Office
- Clerical Support
- Escrow Management
Timeline
Texas Escrow Officer
First American Title Insurance Co
05.2015 - 09.2022
Escalation Liaison
Rels Settlement Services
10.2011 - 04.2014
Account Manager
Santander Consumer USA
06.2006 - 06.2011
Scanner Clerk
Tarrant County Family Law Center
01.2005 - 10.2006
Diamond Hill Jarvis High School
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