Maria Gonzalez
Odessa
Summary
Hardworking and punctual,works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Passionate individual with several years of experience in leasing consultant role. Enthusiastic about taking on new challenges and delivering exemplary customer service.
Overview
15
15
years of professional experience
2007
2007
years of post-secondary education
Work History
Leasing Consultant
American Capital Realty Group
Odessa
06.2024 - Current
- Assisted residents with leasing inquiries and property tours.
- Managed lease agreements and tenant documentation efficiently.
- Collaborated with maintenance teams to address resident concerns promptly.
- Conducted market research to analyze rental trends in the area.
- Maintained accurate records of tenant interactions and lease renewals.
- Utilized property management software to track lease statuses and payments.
- Provided exceptional customer service to foster positive resident relationships.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Contacted and followed up with tenants on renewal notices.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Checked rental eligibility by following company's verification process.
- Maintained accurate records of prospective renters, applications and leases.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Detailed application requirements and answered questions from prospective tenants.
- Responded to tenant requests for maintenance services in a timely manner.
Leasing Consultant
Asset Living
Midland
09.2023 - 06.2024
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Provided excellent customer service to all tenants throughout their tenancy period.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Processed move-outs by completing final walkthroughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Updated resident data into property management software system daily.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Contacted and followed up with tenants on renewal notices.
- Conducted background checks on applicants.
- Received rent payments and tracked transactions in accounting software.
- Encouraged prospective tenants to fill out applications after property tours.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Tax credit
Shipping and Receiving Clerk
Walmart
Midland
08.2015 - 07.2021
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Ensured that stock was properly stored in designated areas according to safety regulations.
- Processed outbound shipments, including packing and labeling products for delivery.
- Coordinated with vendors on shipping schedules and backorders.
- Operated computers to access information related to shipping activities.
- Performed regular cycle counts to maintain accurate inventory records.
- Maintained a clean work area by sweeping, dusting, mopping.
- Assisted in loading and unloading freight from trucks using lift gates or ramps, dollies, hand trucks or other equipment as necessary.
- Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
- Utilized RF scanners to track movements of inventory within the warehouse environment.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Maintained inventory of shipping materials and supplies.
- Loaded and unloaded trucks with pallet jacks or electric pallet jack as needed.
IMS Associate
Walmart
Midland
04.2014 - 08.2015
- I would go to the back room and get all the merchandise the system was asking for, then go stock it to shelves and whatever didn’t go out I would go bin it back in the back room
Overnight Stocker
Walmart
Midland
12.2012 - 04.2014
- Received and stocked merchandise in a timely manner.
- Organized shelves, racks and bins to ensure product availability.
- Operated an electric pallet jack and a hand pallet jacks to unload trucks and move products throughout the store.
- Assisted customers with locating items, retrieving merchandise from stockroom shelves and providing information on products.
- Checked expiration dates on all food items to ensure quality control standards were met.
- Provided excellent customer service when assisting customers in finding desired items or answering questions about products or services offered.
- Performed daily inventory checks to maintain accurate records for ordering purposes.
Leasing Consultant
New port Apts
Midland
10.2010 - 11.2012
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Responded to tenant requests for maintenance services in a timely manner.
- Created advertising campaigns for vacant units using various media outlets such as newspapers and online sources.
Education
GED -
Christian Church of California
San Bernardino, CASkills
- Organization and Prioritization
- Shipping and Receiving
- Shipment Tracking
- Teamwork and Cooperation
- Speak Spanish and English
- Lease Agreements
- Document preparation
- Customer Service
- Resident assistance
- Lease Renewals
- Background Check Process
- Application processing
- Maintenance Requests
- Property Tours
- Phone and Email Etiquette
- Lease file audits
- Leasing and sales
Timeline
Leasing Consultant
American Capital Realty Group
06.2024 - Current
Leasing Consultant
Asset Living
09.2023 - 06.2024
Shipping and Receiving Clerk
Walmart
08.2015 - 07.2021
IMS Associate
Walmart
04.2014 - 08.2015
Overnight Stocker
Walmart
12.2012 - 04.2014
Leasing Consultant
New port Apts
10.2010 - 11.2012
GED -
Christian Church of California