Maria Gordillo
New York,NY
Summary
Results-oriented sales and E-commerce worker engages with customers and vendors to break company goals every month. Committed to delivering exceptional customer service and exceeding sales goals. I am seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I know I will be a great asset to your company.
Overview
5
5
years of professional experience
Work History
BDC Team Leader
BX Auto Group
08.2022 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
- Boosted sales with proactive follow-up calls and consistent communication with potential clients.
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Fostered teamwork within the department by sharing knowledge of best practices amongst fellow BDC representatives.
- Set and achieved company defined sales goals.
BDC Manager
NYC Motorcars Freeport
05.2022 - 08.2022
- Streamlined BDC operations by identifying inefficiencies, implementing process improvements, and reducing response times.
- Expanded market reach with innovative advertising strategies and compelling promotional materials.
- Maximized revenue opportunities by identifying potential upsells and cross-sells during customer interactions.
- Optimized lead management processes to ensure timely follow-ups and increased conversion rates.
- Implemented data-driven decision-making practices, utilizing key performance indicators to guide strategic planning efforts for the BDC department.
BDC Manager
South Shore Mitsubishi
07.2021 - 04.2022
- Secured repeat business from satisfied customers by consistently delivering exceptional experiences throughout the sales process.
- Reduced staff turnover rates through effective hiring practices focused on selecting candidates well-suited for the demands of the BDC manager role.
- Boosted employee morale by prioritizing professional development opportunities and promoting a supportive work environment.
- Cultivated a culture of collaboration between various departments such as Sales, Marketing, Finance, among others through regular communication and coordination.
- Evaluated and monitored BDC performance regularly against established benchmarks, implementing corrective actions when necessary to ensure goal attainment.
General Store Manager
Westbury Floral Designs
04.2019 - 07.2021
- Enhanced customer satisfaction by creating visually stunning floral arrangements tailored to individual preferences.
- Managed inventory and supply orders, ensuring optimal stock levels for efficient business operations.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Developed strong relationships with vendors, securing the best quality products at competitive prices.
- Collaborated with event planners to provide customized floral designs for weddings, funerals, and special events.
Education
New York State Licensed Esthetician -
Atelier Esthetique Institute of Esthetics, Inc.
New York, NY03.2019
High School Diploma -
Locust Valley High School
Locust Valley, NY06.2017
Skills
- CRM Software
- Performance Tracking
- Conflict resolution
- Lead generation
- Appointment setting
- Excellent communication
- Telephone etiquette
- Customer service
- Problem-solving
- Computer literacy
- Analytical thinking
Languages
Spanish
Native or Bilingual
Timeline
BDC Team Leader
BX Auto Group
08.2022 - Current
BDC Manager
NYC Motorcars Freeport
05.2022 - 08.2022
BDC Manager
South Shore Mitsubishi
07.2021 - 04.2022
General Store Manager
Westbury Floral Designs
04.2019 - 07.2021
New York State Licensed Esthetician -
Atelier Esthetique Institute of Esthetics, Inc.
High School Diploma -
Locust Valley High School
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