MARIA GRAU
Teaneck,NJ
Summary
Detail-oriented cashier with a strong focus on customer service and cash handling. Proven ability to resolve complaints efficiently and build lasting relationships to enhance customer loyalty.
Overview
15
15
years of professional experience
Work History
CASHIER/Customer Service Cashier
GLEN TOYOTA
Fair Lawn, NJ
08.2024 - Current
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Trained new cashiers on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and retention.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Boosted team efficiency, shared best practices in cash handling and customer interaction.
- Improved efficiency, organized checkout area for optimal workflow.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
CASHIER/Customer Service
TOYOTA OF HACKENSACK
Hackensack, NJ
11.2018 - 02.2024
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Managed cash register operations, ensuring balanced cash drawers at end of shifts.
AMAZON ASSOCIATE
AMAZON FULFILLMENT CENTER
Teterboro, NJ
02.2019 - 2022
- Operated warehouse management systems to track inventory and shipments efficiently.
- Assisted in coordinating daily fulfillment operations to meet productivity goals.
- Maintained safety protocols and compliance with company standards during all tasks.
- Collaborated with team members to enhance workflow processes and reduce delays.
- Supported training initiatives for new associates on equipment handling and safety practices.
- Responded to operational challenges by troubleshooting equipment issues promptly and effectively.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Patient Services Volunteer
HACKENSACK UNIVERSITY MEDICAL CENTER
01.2011 - 01.2012
- Assisted patients with check-in processes, ensuring smooth entry to medical facilities.
- Provided compassionate support during appointments, enhancing patient experience and satisfaction.
- Coordinated communication between patients and healthcare staff, facilitating timely service delivery.
- Organized informational materials for patients, improving accessibility to important resources.
- Employed excellent time management skills to effectively balance multiple responsibilities while ensuring all patients received quality care and attention.
- Provided emotional support to patients undergoing treatment, fostering a comforting and supportive environment.
- Served as a liaison between the hospital and community organizations, fostering strong partnerships that promoted patient-centered care initiatives.
- Supported hospital staff with administrative tasks, resulting in streamlined processes for patient care delivery.
- Welcomed incoming patients and visitors by providing directional assistance and answering general inquiries about the facility.
- Enhanced patient satisfaction by providing timely and efficient transport services to various hospital departments.
Education
Associate of Science - Business Administration/ FINANCE
BERGEN COMMUNITY COLLEGE
PARAMUS, NJ05-2026
MEDICAL BILLING AND CODING - MEDICAL BILLING
Bergen Community College
Paramus, NJ2012
Skills
- Honest and dependable
- Problem-solving
- Data entry
- Multitasking and organization
- SPANISH-ENGLISH
- Cash drawer balancing
- Payment processing
- Professionalism and courtesy
- Cash handling and management
- Team collaboration
- Work ethic and integrity
- REYNOLDS AND FOCUS systems
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
CASHIER/Customer Service Cashier
GLEN TOYOTA
08.2024 - Current
AMAZON ASSOCIATE
AMAZON FULFILLMENT CENTER
02.2019 - 2022
CASHIER/Customer Service
TOYOTA OF HACKENSACK
11.2018 - 02.2024
Patient Services Volunteer
HACKENSACK UNIVERSITY MEDICAL CENTER
01.2011 - 01.2012
Associate of Science - Business Administration/ FINANCE
BERGEN COMMUNITY COLLEGE
MEDICAL BILLING AND CODING - MEDICAL BILLING
Bergen Community College