Maria Grindstaff
Hillsboro,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet any given goals. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Bank Teller position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Business Owner
Don't Mess With Mama LLC
01.2020 - Current
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with high attention to detail to complete precise, long-lasting lash looks.
- Followed strict safety standards to protect clients from injury or infection.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Assistant Manager
Maurices
06.2019 - 07.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Lead Key Holder
Bath & Body Works
07.2017 - 05.2019
- Trained and mentored new employees.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Opened inventory boxes and restocked shelves.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Tracked, analyzed and reported store sales performance metrics to store manager.
- Created employee schedules to align coverage with forecasted demands.
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Achieved staffing objectives through strategic and tactical planning, program management expertise and knowledge of effective recruitment, interviewing and training procedures.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
Education
Lash Specialty License -
3D Lash And Brow Academy
Dallas, TX09.2021
Phlebotomy Technician -
LoneStar Phlebotomy
Burleson, TX11.2017
Electro Cardiograph Technician -
LoneStar Phlebotomy
Burleson, TX11.2017
Skills
- Management Team Leadership
- Verbal and Written Communication
- Digital File Management
- Multitasking and Time Management
- Complex Problem-Solving
- Spanish Interpreting
- Positive Interactions
- Policy and Procedure Adherence
- Providing Feedback
- Legal Standards
Languages
Spanish
Full Professional
Timeline
Business Owner
Don't Mess With Mama LLC
01.2020 - Current
Assistant Manager
Maurices
06.2019 - 07.2020
Lead Key Holder
Bath & Body Works
07.2017 - 05.2019
Lash Specialty License -
3D Lash And Brow Academy
Phlebotomy Technician -
LoneStar Phlebotomy
Electro Cardiograph Technician -
LoneStar Phlebotomy
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